General Administrator

As a General Administrator, for this 12 months fixed term contract, you will play a key role in supporting the day-to-day operations of Clare Lodge Secure Children's Home, ensuring the service runs efficiently and effectively. You will provide high‑quality administrative support across a range of core business functions, including reception, communications, data management, and record keeping. Acting as a first point of contact, you will handle a variety of enquiries—some of which may be complex or sensitive—while maintaining professionalism and confidentiality.

You will support the coordination of meetings and statutory processes, produce accurate reports and documentation, and maintain key systems such as ClearCare and RotaMaster. This is a varied and fast‑paced role requiring strong organisational skills, attention to detail, and the ability to manage competing priorities. You will also support recruitment processes, contribute to performance monitoring, and work collaboratively with multidisciplinary teams to help the service meet its operational and regulatory requirements.

At Clare Lodge Secure Children's Home, our Business Support Team plays a vital role in enabling the service to operate safely, efficiently, and in line with statutory requirements. We are a collaborative, fast‑paced team providing essential administrative, financial, and operational support to frontline care, education, and clinical colleagues. Working closely with multidisciplinary professionals, we support everything from recruitment and data management to statutory meetings and performance reporting. The team is committed to high standards of professionalism, confidentiality, and customer service, often managing sensitive information and complex enquiries with care and resilience. We pride ourselves on being a supportive and adaptable team, where colleagues work together to meet the needs of the home and achieve positive outcomes for children and young people.

We are looking for a highly organised and reliable individual with a strong administrative background and a commitment to delivering high‑quality support within a busy environment. You will have excellent communication skills, with the ability to engage confidently with a wide range of stakeholders and manage sensitive or complex enquiries in a professional and calm manner. You will be comfortable managing a varied workload, using your initiative to prioritise tasks and meet deadlines while maintaining accuracy and attention to detail. Strong IT skills are essential, particularly in Microsoft Office and data management systems. Experience of working within a multi‑disciplinary setting is desirable, along with an understanding of safeguarding, confidentiality, and effective customer service. Most importantly, you will be adaptable, resilient, and committed to supporting the team to achieve positive outcomes for children and young people.

Access to a range of benefits via our Employee Benefits Platform, including in‑store and online discounts as well as our Cycle to Work and Home Electronics schemes. Buy up to 10 days additional annual leave (pro‑rata). Access to car lease scheme. Take your bank holidays flexibly to better suit your personal circumstances. Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings. Access to development opportunities including apprenticeships to support your personal and professional growth. Paid volunteering hours each year so you can make a positive impact on our community during your normal working day. Access to our equality, diversity and inclusion network. Opportunities to receive Employee Recognition Awards.

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from under‑represented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. We are committed to making our recruitment process as accessible as possible. If you are a person who has or considers yourself to have a disability and you require reasonable adjustments to the application or interview process, please contact pccrecruitment@peterborough.gov.uk. Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.