At a Glance
- Tasks: Deliver exceptional customer service and administrative support in a dynamic environment.
- Company: Join a supportive team dedicated to high-quality learning opportunities.
- Benefits: Enjoy generous leave, discounts, flexible bank holidays, and professional development.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a positive impact while building relationships and enhancing your skills.
- Qualifications: Organised, customer-focused individuals with strong communication and administrative skills.
The predicted salary is between 18900 - 23100 £ per year.
Working closely with the Coordinator, you will deliver a great reception and customer service experience, acting as the first point of contact for learners and visitors. You'll provide comprehensive administrative support across curriculum areas, helping the service meet its funding, quality and performance targets. No two days are the same. From welcoming visitors and responding to enquiries to supporting enrolments, processing payments and maintaining essential records, you'll help ensure the smooth day-to-day running of the service.
What You'll Be Doing
- Providing high-quality administrative support to curriculum teams, ensuring information is accurate and deadlines are met.
- Delivering a professional reception service, handling telephone and face-to-face enquiries, welcoming visitors and supporting learner enrolments.
- Processing payments, maintaining invoicing records, creating purchase requisitions and raising sales invoices.
- Acting as a key communication link between learners, tutors, managers and other departments.
- Assisting with the production and distribution of publicity materials and supporting promotional activities.
- Coordinating room bookings and allocations for internal and external customers.
- Welcoming corporate clients and ensuring they receive a positive and professional experience.
- Receiving, sorting and distributing incoming mail.
- Maintaining a tidy, organised and professional working environment.
- Providing holiday and sickness cover where required and supporting wider team activities.
- Working flexibly, including occasional evening and weekend work, to meet the needs of the service.
About You
We're looking for someone who is organised, customer-focused and able to work independently with a high degree of accuracy. You'll have excellent communication skills, strong administrative abilities and a commitment to delivering outstanding service. You will enjoy working in a busy environment, managing multiple priorities and building positive relationships with a wide range of people.
Why Join Us?
You’ll be part of a supportive team that is committed to delivering high-quality learning opportunities within the community. We are passionate about creating an inclusive environment where everyone can thrive and where excellent customer service is at the heart of everything we do. As part of the role, you’ll contribute to safeguarding children and vulnerable adults, promoting equality, diversity and inclusion, supporting continuous improvement and maintaining the high standards expected across the service. You’ll also be encouraged to undertake continuing professional development to further enhance your skills and career.
If you should have any additional questions on the role please email cathy.murthwaite@peterborough.gov.uk
Our Commitments
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.
We are committed to making our recruitment process as accessible as possible. If you are a person who has or considers yourself to have a disability and you require reasonable adjustments to the application or interview process, please contact pccrecruitment@peterborough.gov.uk.
Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
Customer Services Assistant employer: Peterborough First group
At Peterborough City Council's Transfer of Care Team, we are dedicated to making a meaningful impact in the community while fostering a supportive and inclusive work environment. Our team not only enjoys a friendly culture filled with fun and cake but also offers numerous benefits such as flexible working arrangements, professional development opportunities, and access to an Employee Benefits Platform that enhances your work-life balance. Join us in our mission to support adult service users and experience a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peterborough First group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peterborough First group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peterborough First group:Your cover letter is your chance to shine! Tell us why you want to work at Peterborough First group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peterborough First group!
How to prepare for a job interview at Peterborough First group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
