At a Glance
- Tasks: Provide hands-on IT support for staff and students across multiple sites.
- Company: Join the Inspire Education Group, a supportive and collaborative environment.
- Benefits: Enjoy 30 days annual leave, a competitive pension, and ongoing professional development.
- Other info: Flexible working across sites with a friendly team atmosphere.
- Why this job: Make a real difference in education by ensuring technology runs smoothly.
- Qualifications: Experience in first and second-line IT support, with knowledge of Windows and Apple devices.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a proactive and customer-focused IT Technician to join the Inspire Education Group IT Services team, based at Peterborough College. This role plays a key part in supporting staff and students by ensuring desktop, mobile and peripheral technology is reliable, secure and fit for purpose across the Group. The IT technician is a full time (37 hours per week) permanent role, working all year round.
Working as part of a collaborative IT team, you will provide first- and second-line technical support across multiple sites, supporting a diverse IT environment that includes Windows and Apple devices, Office 365, Google Workspace, and a wide range of teaching and learning technologies. You will contribute to the delivery of high-quality helpdesk services, supporting users with varying levels of IT knowledge while meeting agreed service levels and performance standards. This is a varied and hands-on role offering the opportunity to work with a wide range of technologies, contribute to IT projects, and support the ongoing development of IT services across the Group.
Required Experience- Delivering first and second line support via phone, remote access and face to face
- Supporting Microsoft Windows and Apple devices, including installation, configuration and troubleshooting
- Working with Office 365 and Google Workspace for Education
- Supporting a range of hardware including PCs, Macs, printers, projectors, telephony and other peripherals
- Managing and resolving helpdesk tickets in line with SLAs and KPIs
- Installing and upgrading software and approved applications
- Deploying and configuring laptops, desktops and mobile technology
- Working collaboratively as part of an IT or technical support team
- Communicating technical information clearly to non-technical users
- Working flexibly across multiple sites when required
Benefits include:
- Generous Leave: 30 days of annual leave, plus Bank Holidays and Christmas close down. (Pro-rata for part time staff)
- Competitive Pension: Local Government Pension Scheme (LGPS), including life assurance and death-in-service benefits
- Health and Wellbeing: Benefit from a gym, free on-site parking, access to employee assistance programme and a friendly team atmosphere
- Professional Development: Ongoing training and development opportunities, including sponsorship for HE/professional qualifications
- Employee Benefits and Rewards: Vivup employee benefits, including lifestyle savings, eligibility to apply for a Blue Light Card, providing access to a wide range of national discounts
IEG is committed to safeguarding and promoting the welfare of all children, young people and any vulnerable groups within the college community and expects all staff and volunteers to share this commitment. The successful candidate will be subject to a thorough vetting process which includes an enhanced DBS check and satisfactory references.
IT Technician in Peterborough employer: Peterborough College
Inspire Education Group is an exceptional employer, offering a supportive and collaborative work environment for IT Technicians at Peterborough College. With generous leave, a competitive pension scheme, and a strong commitment to professional development, employees are encouraged to grow their skills while contributing to a diverse and dynamic IT landscape that enhances the educational experience for staff and students alike.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Peterborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Peterborough College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Peterborough College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Peterborough College!
✨Direct Apply to Peterborough College
Let's not forget to apply directly through the Peterborough College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Peterborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Peterborough College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Peterborough College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Peterborough College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
