At a Glance
- Tasks: Assist with service desk requests and improve user experience through innovative solutions.
- Company: Join IEG, a supportive and dynamic college environment.
- Benefits: Enjoy 30 days annual leave, gym access, and a competitive pension scheme.
- Other info: Be part of a friendly team committed to safeguarding and equality.
- Why this job: Kickstart your career with hands-on experience and professional development opportunities.
- Qualifications: Level 2 Literacy and Numeracy, strong IT skills, and a willingness to learn.
The predicted salary is between 15392 - 15392 £ per year.
Location: Peterborough
Salary: £15,392 per annum for the first 12 months, then National Minimum Wage thereafter.
Hours: 37 hours per week.
Contract: Permanent, IEG Business Support (with simultaneous Level 3 Apprenticeship Standard training).
Closing Date: 7th June 2026.
About the Role
As an Apprentice Service Desk Administrator, you will:
- Respond promptly, courteously, and efficiently to a variety of service desk requests related to MIS functions, resolving initial queries and escalating complex issues.
- Assist in maintaining the MIS service desk to ensure operational stability and support the team in implementing user‑friendly workflow solutions.
- Keep up-to-date with the latest trends in service desk technology and customer service best practices.
- Review service desk data and user feedback to identify opportunities to improve the service desk experience.
- Support the development, maintenance and generation of service desk reports to track current queries and bottlenecks.
- Collaborate with the wider MIS department to develop, update and maintain a comprehensive knowledge base featuring clear tutorials and troubleshooting guides.
- Actively participate in the college enrolment process, working closely with Student Services teams to input data accurately at peak times.
- Provide administrative and operational support to other teams within the MIS department during key cycles and periods of high demand.
- Dedicate 20% of paid working hours to off‑job training, coursework and study to successfully achieve the Level 3 Apprenticeship Standard.
You will work closely with the rest of the department, Team Leaders and the Group Director to deliver effective technical and administrative solutions across the college group.
Qualifications
- Minimum Level 2 Literacy and Numeracy (GCSE English Language and Maths Grade C/4 or above) or other Level 2 equivalent qualifications.
- An ECDL/ITQ or alternative relevant IT Level 2 qualification, alongside strong IT skills in MS Office (Word, Excel, Outlook).
- Willingness, aptitude and capability to successfully complete the Level 3 Apprenticeship Standard framework and its associated End Point Assessment.
- Full compliance with UK government eligibility criteria to undertake a funded apprenticeship (including residency requirements and not being enrolled in other full‑time education).
- Excellent communication, interpersonal and data entry skills, with a proven ability to work well both independently and as part of a busy team.
- Highly organised, flexible and capable of handling confidential data with strict discretion.
- Aware of and committed to safeguarding, equality of opportunity and the core values of IEG.
- Strong understanding of service desk best practices or previous experience in an FE environment (desirable).
Why work for IEG?
- Generous leave: 30 days of annual leave per year, plus bank holidays and discretionary days.
- Competitive pension: Local Government Pension Scheme.
- Health and wellbeing: gym, free on‑site parking, employee assistance programme and a friendly team atmosphere.
- Professional development: ongoing training, development opportunities, appraisal processes and full support for your apprenticeship framework.
- Employee benefits: Vivup employee benefits, lifestyle savings and eligibility to apply for a Blue Light Card offering national discounts.
IEG is committed to safeguarding and promoting the welfare of all children, young people and vulnerable groups within the college community. The successful candidate will undergo thorough vetting, including an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974.
Apprentice Service Desk Administrator in Peterborough employer: Peterborough College
At IEG, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture in Peterborough. As an Apprentice Service Desk Administrator, you will benefit from generous leave, a competitive pension scheme, and extensive professional development opportunities, all while working in a friendly team atmosphere that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Service Desk Administrator in Peterborough
✨Tip Number 1
Get to know the company! Research IEG and understand their values, mission, and the role of a Service Desk Administrator. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As you'll be responding to service desk requests, being clear and concise is key. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to IT and service desks. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing this apprenticeship.
We think you need these skills to ace Apprentice Service Desk Administrator in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Apprentice Service Desk Administrator. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant IT skills and customer service experience!
Show Off Your Communication Skills:Since this role involves responding to service desk requests, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles or situations.
Highlight Your Organisational Skills:Being organised is key for this position, especially when handling multiple queries and supporting various teams. In your application, share specific instances where you’ve successfully managed tasks or projects, showing us that you can keep things running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re keen on joining our team at IEG!
How to prepare for a job interview at Peterborough College
✨Know Your Stuff
Make sure you understand the role of an Apprentice Service Desk Administrator. Familiarise yourself with service desk functions, MIS systems, and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your IT skills, especially in MS Office, during the interview. Be ready to discuss any relevant qualifications like ECDL/ITQ. If you've had any experience in a service desk environment or similar roles, share those examples to demonstrate your capability.
✨Ask Smart Questions
Prepare some thoughtful questions about the team, the MIS department, and the apprenticeship programme. This shows that you're engaged and eager to learn. For instance, you could ask about the types of projects you'll be involved in or how the team collaborates during peak times.
✨Be Yourself
Interviews can be nerve-wracking, but remember to be authentic. Show your personality and enthusiasm for the role. The interviewers want to see how well you fit into their team, so let your communication skills shine through!
