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- Tasks: Manage billing, collection, and recovery of debts while providing excellent customer service.
- Company: Local council in Peterborough dedicated to community welfare.
- Benefits: Training provided, competitive salary, and a supportive work environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and basic IT proficiency required.
- Other info: Opportunity for career growth within the Revenues and Benefits Service.
The predicted salary is between 30000 - 40000 £ per year.
A local council in Peterborough is seeking a Sundry Debt Officer to join their Revenues and Benefits Service. The role involves crucial responsibilities in the billing, collection, and recovery of various debts.
Candidates must be competent call handlers and confident users of IT systems. Knowledge of specific software is desirable but training is offered.
This position requires a commitment to safeguarding and promoting welfare, ensuring a customer-focused service with good value for money.
Debt Recovery Officer: Sundry & Business Rates in Peterborough employer: Peterborough City Council
Contact Detail:
Peterborough City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Officer: Sundry & Business Rates in Peterborough
✨Tip Number 1
Get to know the company! Research the local council in Peterborough and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your call handling skills! Since the role involves being a competent call handler, try role-playing with a friend or family member. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your IT skills! Even if you’re not familiar with the specific software, highlight your ability to learn quickly and adapt to new systems. Bring examples of how you've successfully used IT in previous roles to the table.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're proactive and keen on joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Debt Recovery Officer: Sundry & Business Rates in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt recovery and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your call handling abilities and IT proficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in local council services and how you can contribute to our mission of providing excellent value for money.
Showcase Your IT Skills: Since being a confident user of IT systems is key, mention any specific software you’ve used in the past. If you’re not familiar with our systems, don’t worry – just express your eagerness to learn!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Peterborough City Council
✨Know Your Debt Recovery Basics
Make sure you brush up on the fundamentals of debt recovery, especially in a local council context. Understand the processes involved in billing and collection, as well as any relevant legislation. This will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Show Off Your IT Skills
Since the job requires confident use of IT systems, be prepared to discuss your experience with relevant software. If you don’t have specific knowledge, highlight your ability to learn quickly and adapt to new technologies. Maybe even mention a time when you successfully picked up a new system in a previous role.
✨Customer Service is Key
This role is all about providing a customer-focused service, so think of examples where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure good value for money, as this will resonate well with the interviewers.
✨Commitment to Welfare
Demonstrate your understanding of safeguarding and promoting welfare in your responses. Share any relevant experiences or training you've had that align with these values. Showing that you care about the community and the people you serve will set you apart from other candidates.