Landlord Advice & Good Practice Officer

This specialist role places you right at the forefront of homelessness prevention - supporting households at the earliest signs of crisis and stepping in with expert guidance when it matters most. You'll be working at the cutting edge of housing services, helping people navigate difficult situations in line with the Homelessness Reduction Act 2017.

As a key member of our team, you will use your knowledge of tenancy law, rent arrears, eviction procedures, and the private rented sector to provide proactive, practical solutions that keep people safely housed. Your expertise will support both tenants and landlords, with a strong focus on preventing and relieving homelessness before it escalates.

You will offer clear, accurate, and hands-on advice to private landlords on everything from tenancy agreements and rent collection to eviction processes, property standards, and resolving disputes - helping to maintain stable and sustainable housing options across the city.

The Landlord Advice and Good Practice Officer will join our Housing Advice and Outreach Team - a dynamic, fast-paced service. We work proactively across the city, combining community-based outreach with office-based work to ensure residents receive the right help at the right time. Our team is committed to collaborative work with partner agencies and driven by a shared purpose: preventing homelessness and supporting households to achieve safe, secure, and sustainable housing.

You will be a confident, solutions-focused professional with a strong understanding of the private rented sector and a genuine passion for preventing homelessness. You thrive in a fast-paced environment, can balance community-based work with office responsibilities, and are comfortable managing a busy and varied caseload.

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme. Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes. Buy up to 10 days additional annual leave (pro-rata). Access to car lease scheme. Take your bank holidays flexibly to better suit your personal circumstances. Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings. Access to development opportunities including apprenticeships to support your personal and professional growth. Paid volunteering hours each year so you can make a positive impact on our community during your normal working day. Access to our equality, diversity and inclusion network. Opportunities to receive Employee Recognition Awards.

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk we will work with you to meet your needs. Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.