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- Tasks: Support and manage devices to enhance user experience in a hybrid work environment.
- Company: Join PCC, a forward-thinking local authority focused on improving public services.
- Benefits: Enjoy 25+ days of leave, flexible bank holidays, discounts, and development opportunities.
- Why this job: Make a real impact while working in a diverse and inclusive culture.
- Qualifications: Enthusiasm and motivation are key; no specific experience required.
- Other info: We welcome applicants from all backgrounds, especially underrepresented groups.
The predicted salary is between 30000 - 42000 £ per year.
PCC are looking to hire an End User Device Support Analyst, within its DCA service, to participate in delivering next generation ICT technologies for improving customer and business experience. You will be involved in managing, supporting, deploying, updating and maintaining our devices for our users. It is a hybrid role working in both office, home and offsite locations.
If you are enthusiastic, motivated and want to make a difference then this is a perfect opportunity to work for an ambitious local authority, and a DCA service, who are constantly improving the delivery of public and customer services.
Our employee benefits
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme:
- Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronic schemes.
- Buy up to 10 days additional annual leave (pro-rata).
- Access to car lease scheme.
- Take your bank holidays flexibly to better suit your personal circumstances.
- Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings.
- Access to development opportunities including apprenticeships to support your personal and professional growth.
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
- Access to our equality, diversity and inclusion network.
- Opportunities to receive Employee Recognition Awards.
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.
We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact , we will work with you to meet your needs.
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End User Device Support Analyst employer: Peterborough City Council
Contact Detail:
Peterborough City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Device Support Analyst
✨Tip Number 1
Familiarize yourself with the latest ICT technologies and trends relevant to end-user device support. This knowledge will not only help you in interviews but also demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any experience you have with hybrid work environments. Since this role involves working from various locations, showcasing your adaptability and experience in remote support can set you apart.
✨Tip Number 3
Prepare to discuss how you've improved customer experiences in previous roles. PCC is focused on enhancing customer service, so sharing specific examples of your contributions can make a strong impression.
✨Tip Number 4
Engage with the local community or volunteer initiatives. Since the role emphasizes making a positive impact, demonstrating your commitment to community service can resonate well with the values of PCC.
We think you need these skills to ace End User Device Support Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the End User Device Support Analyst position. Understand the key responsibilities and required skills, such as managing and supporting devices, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in ICT support, device management, or customer service. Use specific examples to demonstrate how your background aligns with the role's requirements.
Show Enthusiasm: Express your enthusiasm for the position and the opportunity to contribute to improving customer and business experiences. Mention why you are motivated to work for a local authority and how you can make a difference.
Tailor Your Application: Customize your cover letter to reflect the values and mission of the organization. Highlight your commitment to diversity and inclusion, as well as your willingness to support the community through volunteering opportunities.
How to prepare for a job interview at Peterborough City Council
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company. Talk about why you are motivated to work in End User Device Support and how you can contribute to improving customer and business experiences.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical skills related to managing, supporting, and deploying devices. Highlight any relevant experience with ICT technologies and how you've successfully handled similar tasks in the past.
✨Emphasize Flexibility and Adaptability
Since this is a hybrid role, emphasize your ability to work in various environments—office, home, and offsite. Share examples of how you've adapted to different working conditions and maintained productivity.
✨Highlight Commitment to Diversity and Inclusion
Discuss your understanding of the importance of diversity and inclusion in the workplace. Share any experiences you have that demonstrate your commitment to fostering an inclusive environment, aligning with the company's values.
