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- Tasks: Join our team to provide vital information and support to residents about care services.
- Company: Be part of Peterborough's Adult Early Help team, dedicated to community care and support.
- Benefits: Enjoy 25 days annual leave, flexible bank holidays, and access to discounts and development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Strong communication skills and customer service experience are essential; IT proficiency is a plus.
- Other info: Remote work options available; we value diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
This is a permanent contract for 37 hours per week.
All about the Role
This is a great opportunity to Join our Adult Early Help team providing information and advice about care provision to Peterborough residents. Working closely with the council\’s Adult Social Care service and Health Partners the team manages incoming contacts from both the public and professionals. This role is customer-focused so experience in a customer service environment is essential. You will be able to work both remotely and at the council\’s main office at Sand Martin House.
For further information regarding the post please read the attached job description and person specification. For an informal discussion regarding this opportunity please contact Belinda Evans, Customer Experience Team Manager on 01733 296324
All about You
As a Customer Care Specialist, you will be willing to grow your knowledge of the different types of care and support available for residents of Peterborough
You will need to have:
- excellent oral communication skills including good listening skills
- ability to manage a high volume of incoming communications via email and online forms
- experience of using a wide range of IT systems in an office environment
- an enthusiastic attitude and an eagerness to learn
- a caring and compassionate approach to making a difference to the lives of older people, vulnerable adults and their families
All about our Team
The team work collaboratively to ensure an efficient, effective and customer focussed first point of contact for customers telephoning and emailing Adult Social Care. They work alongside Adult Social Care colleagues to grow their knowledge and to manage customer contacts in both a professional and caring manner.
All about our Benefits
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme
- Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
- Buy up to 10 days additional annual leave (pro-rata)
- Access to car lease scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities including apprenticeships to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to our equality, diversity and inclusion network
- Opportunities to receive Employee Recognition Awards
All about our Commitments
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.
We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk we will work with you to meet your needs.
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Customer Care Specialist employer: Peterborough City Council
Contact Detail:
Peterborough City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Familiarise yourself with the local care services available in Peterborough. Understanding the specific needs of the community will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your oral communication skills by engaging in mock conversations or role-playing scenarios. This will help you articulate your thoughts clearly and confidently, which is crucial for a customer-focused position.
✨Tip Number 3
Get comfortable with various IT systems commonly used in customer service environments. Familiarity with these tools can give you an edge, as you'll be able to showcase your ability to manage high volumes of communications efficiently.
✨Tip Number 4
Reach out to current or former employees in similar roles to gain insights into their experiences. This can provide you with valuable information about the team dynamics and expectations, helping you tailor your approach during the application process.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Care Specialist. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've managed high volumes of communications and used IT systems effectively in previous roles.
Showcase Communication Skills: Since excellent oral communication skills are essential, consider including examples of how you've successfully communicated with customers or colleagues in past positions. This could be through resolving issues or providing information.
Express Your Enthusiasm: In your cover letter, convey your eagerness to learn and grow within the role. Mention your caring approach and how you aim to make a positive impact on the lives of older people and vulnerable adults.
How to prepare for a job interview at Peterborough City Council
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific situations where you successfully managed customer inquiries or resolved issues, as this will demonstrate your ability to thrive in a customer-focused environment.
✨Demonstrate Communication Skills
Since excellent oral communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Consider preparing examples that showcase your listening skills and how you've effectively communicated with diverse audiences.
✨Familiarise Yourself with Care Provision
Take the time to research the different types of care and support available for residents of Peterborough. Being knowledgeable about local services will not only impress your interviewers but also show your commitment to making a difference in the community.
✨Exhibit a Caring Attitude
Prepare to discuss why you are passionate about helping vulnerable adults and their families. Share personal anecdotes or experiences that reflect your caring and compassionate approach, as this aligns with the values of the team you'll be joining.