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For Companies At a Glance
- Tasks: Lead a dynamic team, improve client experiences, and manage complex technical cases.
- Company: Join Peter Harding Wealth Management, a supportive and collaborative financial planning firm.
- Benefits: Competitive salary, career development opportunities, and a chance to make an immediate impact.
- Why this job: Shape processes, mentor your team, and enhance client satisfaction in a rewarding leadership role.
- Qualifications: Experience in technical support or compliance, with strong leadership and communication skills.
- Other info: Be part of a culture that values integrity and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
The Role
Do you want a leadership role where your decisions directly improve client experiences and your team thrives under your guidance? Are you ready to take charge of complex cases while shaping processes that make your workday smoother and more rewarding? If so, we have an exciting opportunity for you.
We’re looking for a Technical Support Team Leader who wants to lead a talented team, make a real difference for clients, and have a direct impact on how our business delivers technical support with a focus on Consumer Duty outcomes. This is your chance to combine leadership with hands-on expertise in a role that’s varied, challenging, and highly rewarding.
You’ll be at the heart of our client experience. You’ll manage day-to-day operations while coaching and supporting your team, helping them grow professionally. You’ll oversee complex cases and processes, ensuring work is accurate, compliant, and delivered efficiently. The result? Happier clients, motivated team members, and a smoother, more streamlined support function.
If you want to lead, develop, and make a tangible difference in a role where your expertise is valued, apply today.
Key Responsibilities:
- Lead and develop your team – guide colleagues in annual reviews, bereavement, and technical support, building their confidence and capabilities through coaching and mentoring
- Manage workloads and performance – stay on top of priorities, ensuring your team delivers excellent service without unnecessary stress
- Oversee technical outputs – ensure reviews and case work are accurate and compliant, giving you pride in the quality and professionalism of your team
- Support complex cases – act as a technical escalation point, making you the go-to expert and building your reputation internally
- Improve processes – streamline workflows and implement best practices, meaning your team works smarter and clients benefit from faster, smoother service
- Collaborate across teams – work with advisers, paraplanners, and compliance, giving you visibility of the wider business and opportunities to influence strategy
The Company
Peter Harding Wealth Management is committed to delivering exceptional, client-focused financial planning. Our collaborative culture values technical expertise, integrity, and continuous improvement. You’ll join a supportive team where your input directly impacts client experiences and business success.
The Benefits
- A leadership role with immediate impact on clients and colleagues.
- Opportunities to develop your career while improving team processes.
- A collaborative culture where your input is recognised.
The Person
- Experienced in technical support, paraplanning, or compliance within financial planning
- Strong knowledge of pensions, investments, protection, and estate administration
- Leadership or mentoring experience, able to guide and develop a team
- Excellent analytical, organisational, and communication skills
- FCA regulations and compliance awareness
Technical Support Team Leader in Corsham employer: Peter Harding Wealth Management
Contact Detail:
Peter Harding Wealth Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Team Leader in Corsham
✨Tip Number 1
Get to know the company inside out! Research Peter Harding Wealth Management and understand their values, culture, and client focus. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your leadership style aligns with the company's goals and be ready to share examples of how you've improved processes or supported your team in the past. Practice makes perfect!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technical Support Team Leader in Corsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Team Leader role. Highlight your leadership experience and any relevant technical support roles you've held. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams or improved processes in the past. Let us know how you can contribute to our client-focused culture.
Showcase Your Technical Expertise: Since this role involves overseeing complex cases, be sure to highlight your technical knowledge in pensions, investments, and compliance. We’re looking for someone who can be our go-to expert, so don’t hold back on showcasing your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Peter Harding Wealth Management!
How to prepare for a job interview at Peter Harding Wealth Management
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around pensions, investments, and compliance. Being able to discuss these topics confidently will show that you're not just a leader but also a hands-on expert who can guide the team effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where your coaching and mentoring made a difference. This will help demonstrate your ability to develop others and manage workloads effectively.
✨Be Ready for Complex Scenarios
Expect to be asked about how you would handle complex cases or difficult client situations. Have a few scenarios in mind where you’ve navigated challenges successfully, highlighting your analytical and problem-solving skills.
✨Emphasise Collaboration
Since the role involves working with various teams, be prepared to discuss how you’ve collaborated with others in the past. Share examples that illustrate your ability to influence strategy and improve processes across departments.
