Key Objectives of the role:
- Responsibility for inbound service and maintenance booking
- Making outbound calls to existing customers
- Producing service plan quotations
- Increasing customers retention
Essential Skills/Experience
• Experience of working in a similar role
• Excellent customer service skills
• Excellent customer satisfaction skills
• Confident communication skills
• Compliance (experience of working within a regulatory/process orientated environment)
• Organisation skills and being able to manage multiple customer appointments.
• Strong administration skills including: diary management, time management and record keeping.
• Ability to show initiative and actively follow up and maximise every sales opportunity.
What can we offer you?
• Fantastic team environment
• Competitive rates of pay
• Uncapped earning potentials
• Career development and progression opportunities
• Family run business where you will be a valued employee
Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers.
Aftersales Contact Advisor in Hedge End employer: Peter Cooper Motor Group
Peter Cooper Motor Group is an excellent employer, offering a dynamic work environment in Portsmouth where innovation meets customer service excellence. Employees benefit from comprehensive training and development opportunities, fostering personal and professional growth while being part of a supportive team that values collaboration and success. With a focus on electric vehicles and finance expertise, this role not only contributes to a sustainable future but also provides unique advantages in a rapidly evolving industry.
