At a Glance
- Tasks: Help pet owners by upselling insurance products and providing exceptional customer service.
- Company: A growing pet insurance business that values compassion and teamwork.
- Benefits: Professional development, life insurance, company discounts, and generous annual leave.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in the lives of pets and their owners while building your career.
- Qualifications: Sales-driven mindset with strong communication and teamwork skills.
The predicted salary is between 25000 - 35000 £ per year.
Do you love helping people and have a soft spot for animals? Join a growing pet insurance business where your work genuinely makes a difference to pets and their owners. We’re looking for a friendly, proactive Sales Advisor to support our customers by upselling and cross selling our full range of pet insurance products and services. This is a great opportunity for someone who enjoys building relationships, understanding customer needs and delivering exceptional service, all while working in a supportive, collaborative team.
What you will be Doing
- Upsell and cross sell products and services to existing customers through inbound and outbound telephone calls
- Use company systems and tools to meet sales targets within established timeframes
- Identify sales opportunities from existing client quotes within 4–6 week campaigns
- Qualify prospects by asking targeted questions and guiding them through the sales process from enquiry to policy confirmation
- Provide management with insights on potential areas for growth across product, service and education sales
- Triage queries, determine next steps and direct enquiries to appropriate internal teams when required
- Confidently explain product features, benefits, inclusions, exclusions, pricing and related insurance options
- Convert warm leads and incomplete applications into completed sales
- Ensure all interactions, updates and policy details are accurately recorded in CRM systems
- Assist the customer service team with necessary policy administration as needed
Skills and Requirements
- Sales-driven mindset with proven ability to identify opportunities and convert leads into customers.
- Demonstrated ability to identify customer needs and apply effective sales techniques to close opportunities
- Excellent oral and written communication skills for engaging with customers and internal teams
- Proficiency in using computer systems and software to record sales activity accurately
- Strong interpersonal and teamwork skills
- Ability to learn new information quickly
- High levels of resilience and determination
- Strong objection handling skills and the ability to guide customers toward positive outcomes
Benefits and Opportunities
- Opportunities for professional development and FCA‑aligned training to develop your career in insurance
- Life insurance
- Company discount
- Bupa Cash Plan to provide reimbursement across dental, eye and medical expenses
- 25 days annual leave, increasing with tenure
- 5% pension match and salary sacrifice available
- Enhanced paid sick leave
- Free, on-site parking
If you are passionate about customer care and want to build a career in the pet insurance industry, we would be delighted to hear from you. Apply today and help us make a difference to pets and the people who love them. We welcome applications from individuals of all backgrounds, experiences and identities, and we are committed to creating an inclusive and supportive workplace for everyone.
Sales Representative employer: Petcover group
Join a dynamic pet insurance company that prioritises employee growth and well-being, offering comprehensive training and development opportunities in a supportive team environment. With benefits like enhanced paid sick leave, a generous annual leave policy, and a commitment to inclusivity, this role as a Sales Representative not only allows you to make a meaningful impact on the lives of pets and their owners but also fosters a rewarding career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Representative
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do, especially in helping pets and their owners.
✨Tip Number 2
Practice your pitch! Role-play common sales scenarios with a friend or in front of the mirror. The more comfortable you are with upselling and cross-selling, the better you'll perform during those crucial calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Sales Representative
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any relevant experiences or stories that highlight your passion for pets and how it connects to the role.
Highlight Your Sales Skills:Make sure to showcase your sales-driven mindset. Talk about specific examples where you've successfully upsold or cross-sold products, and how you identified customer needs to close deals.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us see your excellent communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Petcover group
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the full range of pet insurance products and services. Understand their features, benefits, and pricing. This will help you confidently explain options to potential customers and show that you’re genuinely interested in helping them.
✨Practice Your Sales Techniques
Brush up on your sales skills by practising common sales scenarios. Think about how you would upsell or cross-sell during a call. Role-playing with a friend can help you refine your approach and prepare for handling objections effectively.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your excellent oral and written communication skills. Be clear and engaging when discussing your experiences. Use examples that highlight how you’ve successfully built relationships and understood customer needs in the past.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and the company. You might ask about their team culture, opportunities for professional development, or how they measure success in the sales team.
