At a Glance
- Tasks: Help pet owners by upselling insurance products and providing exceptional customer service.
- Company: A growing pet insurance business making a real difference in the lives of pets.
- Benefits: Professional development, life insurance, company discounts, and generous annual leave.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Join a supportive team and make a positive impact on pets and their owners.
- Qualifications: Sales-driven mindset with strong communication and teamwork skills.
The predicted salary is between 25000 - 35000 £ per year.
Do you love helping people and have a soft spot for animals? Join a growing pet insurance business where your work genuinely makes a difference to pets and their owners. We’re looking for a friendly, proactive Sales Advisor to support our customers by upselling and cross selling our full range of pet insurance products and services. This is a great opportunity for someone who enjoys building relationships, understanding customer needs and delivering exceptional service, all while working in a supportive, collaborative team.
What you will be Doing
- Upsell and cross sell products and services to existing customers through inbound and outbound telephone calls.
- Use company systems and tools to meet sales targets within established timeframes.
- Identify sales opportunities from existing client quotes within 4–6 week campaigns.
- Qualify prospects by asking targeted questions and guiding them through the sales process from enquiry to policy confirmation.
- Provide management with insights on potential areas for growth across product, service and education sales.
- Triage queries, determine next steps and direct enquiries to appropriate internal teams when required.
- Confidently explain product features, benefits, inclusions, exclusions, pricing and related insurance options.
- Convert warm leads and incomplete applications into completed sales.
- Ensure all interactions, updates and policy details are accurately recorded in CRM systems.
- Assist the customer service team with necessary policy administration as needed.
Skills and Requirements
- Sales-driven mindset with proven ability to identify opportunities and convert leads into customers.
- Demonstrated ability to identify customer needs and apply effective sales techniques to close opportunities.
- Excellent oral and written communication skills for engaging with customers and internal teams.
- Proficiency in using computer systems and software to record sales activity accurately.
- Strong interpersonal and teamwork skills.
- Ability to learn new information quickly.
- High levels of resilience and determination.
- Strong objection handling skills and the ability to guide customers toward positive outcomes.
Benefits and Opportunities
- Opportunities for professional development and FCA‑aligned training to develop your career in insurance.
- Life insurance.
- Company discount.
- Bupa Cash Plan to provide reimbursement across dental, eye and medical expenses.
- 25 days annual leave, increasing with tenure.
- 5% pension match and salary sacrifice available.
- Enhanced paid sick leave.
- Free, on-site parking.
If you are passionate about customer care and want to build a career in the pet insurance industry, we would be delighted to hear from you. Apply today and help us make a difference to pets and the people who love them. We welcome applications from individuals of all backgrounds, experiences and identities, and we are committed to creating an inclusive and supportive workplace for everyone.
Sales Representative in Haywards Heath employer: Petcover group
Join a dynamic pet insurance company that prioritises employee growth and well-being, offering extensive professional development opportunities and a supportive work culture. With benefits like enhanced paid sick leave, a generous annual leave policy, and a commitment to inclusivity, this role as a Sales Representative allows you to make a meaningful impact on the lives of pets and their owners while working in a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Representative in Haywards Heath
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do, especially in the pet insurance space.
✨Tip Number 2
Practice your pitch! Think about how you’d upsell and cross-sell their products. Role-play with a friend or in front of the mirror to get comfortable explaining product features and benefits confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Representative in Haywards Heath
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! We want to see how your passion aligns with our mission to make a difference in the lives of pets and their owners.
Highlight Your Sales Skills:Make sure to showcase your sales-driven mindset and any relevant experience. We’re looking for someone who can identify opportunities and convert leads, so share examples of how you've done this in the past!
Be Personable and Engaging:Your written communication should reflect your friendly and proactive nature. Use a conversational tone that demonstrates your ability to connect with customers and internal teams alike.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Petcover group
✨Know Your Products Inside Out
Before the interview, make sure you understand the full range of pet insurance products and services. Familiarise yourself with their features, benefits, and pricing. This will help you confidently explain options to potential customers and show that you're genuinely interested in helping them.
✨Practice Your Sales Techniques
Since the role involves upselling and cross-selling, practice your sales techniques beforehand. Role-play common scenarios with a friend or family member, focusing on how to identify customer needs and guide them through the sales process. This will boost your confidence during the interview.
✨Showcase Your Communication Skills
Excellent communication is key for this role. During the interview, demonstrate your ability to engage with others by being friendly and approachable. Use clear and concise language when discussing your experiences, and don’t hesitate to ask questions to show your interest in the company and its customers.
✨Highlight Your Teamwork Experience
This position requires strong interpersonal skills and the ability to work collaboratively. Be prepared to share examples of how you've successfully worked in a team environment. Discuss any challenges you faced and how you contributed to achieving team goals, as this will show your potential fit within their supportive culture.
