The Petcover Group is a growing pet insurance business with offices across the UK, EU, Australia and New Zealand.
We are looking for a Customer Service Representative to join our UK business. This role is ideal for looking to start a career in customer service.
You will support the operations team with a wide range of customer service, sales and administration activities across our product lines.
Responsibilities and Activities
- Answer and resolve customer queries, taking ownership of this process from start till resolution
- Conduct general policy administration on behalf of customers and the team
- Pro-actively follow up insurance enquiries to convert to an insurance policy
- Ensure high levels of customer satisfaction
- Produce compliant, high-quality documentation and maintain up-to-date and accurate customer records
- Develop a comprehensive knowledge and understanding of the company's products
- Identify trends and areas for improvement and present potential solutions for these issues to management
- Work closely with colleagues to share knowledge and expertise, support newer employees with queries when needed
- Ensure compliance with both company and regulatory policies
- Undertake regular learning and development in line with company and FCA requirements
Required Skills
- Strong customer service orientation
- Excellent written and verbal communication skills, able to communicate with a wide range of internal stakeholders as well as our customer/client base
- Ability to identify sales leads
Reports to: Customer Service Team Leader
Benefits and Opportunities
- Life insurance
- Company discount
- Bupa Cash Plan to support dental, eye and medical expenses
- 25 days annual leave, increasing with tenure
- 5% pension match and salary sacrifice available
- Enhanced paid sick leave
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Customer Service Representative in Haywards Heath employer: Petcover group
Join a vibrant and supportive work culture as a Sales and Customer Services Team Leader, where your leadership will not only drive sales performance but also foster a positive environment for team growth. With benefits like a generous pension scheme, employee discounts, and ample annual leave, we prioritise your well-being and professional development. Located in a dynamic market, this role offers unique opportunities to engage with diverse customers and enhance their experience while advancing your career in a thriving company.
