At a Glance
- Tasks: Provide top-notch sales and customer support in a busy contact centre.
- Company: Join CoverMy Insurance, a dynamic team in Grantham.
- Benefits: Full training, competitive salary, and a supportive work environment.
- Other info: Exciting opportunity for career growth in a collaborative team.
- Why this job: Make a real difference by helping customers with their insurance needs.
- Qualifications: Sales or customer service experience and a self-motivated attitude.
The predicted salary is between 31500 - 38500 £ per year.
Role Description
A full-time, Sales and Customer Support Representative at Cover My Insurance in Grantham.
As a Sales and Customer Support Representative, you will be responsible for providing an exceptional sales and customer service experience to support customer satisfaction and retention.
You will be based in our busy customer contact centre in Grantham.
You will handle a high volume of customer contacts via calls and email.
You will be handling sales and customer service enquiries on a variety of general insurance products.
You should be focused and self-motivated to achieve individual performance and quality objectives while adhering to regulatory and business standards.
The position is an office-based role at our Grantham office and is therefore not suitable for remote or hybrid working.
Full-time hours are 35 per week/5 days per week. Working hours will be on a rota basis, with shifts scheduled between Monday to Sunday 8am-8pm.
Key Responsibilities
- Handle inbound and outbound calls to generate new business and renewal sales.
- Handle a variety of emails from potential and existing customers.
- Utilise product knowledge to provide potential and existing customers with clear and accurate information about general insurance products and services.
- Assist existing customers with general enquiries, renewals and policy changes.
- Maintain detailed and accurate records of customer interactions and transactions.
- Achieve monthly individual performance and quality targets.
- Work collaboratively in team environment to achieve business objectives.
- Adhere to regulatory and business standards.
Full training and support are provided. Throughout the probationary period you will be required to meet development objectives to ensure you are making satisfactory progress.
- Key skills required
- Sales and/or customer service experience.
- Self-motivated and target driven.
- Good level of numeracy and literacy.
- IT literate and experience of data entry using a Customer Relationship Management (CRM) system.
- Ability to multitask while maintaining attention to detail.
- Professional and confident manner.
Applicants must have the legal right to work in the UK. We are unable to offer visa sponsorship for this role.
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Sales & Customer Support Representative in Grantham employer: Petcover group
Join a vibrant and supportive work culture as a Sales and Customer Services Team Leader, where your leadership will not only drive sales performance but also foster a positive environment for team growth. With benefits like a generous pension scheme, employee discounts, and ample annual leave, we prioritise your well-being and professional development. Located in a dynamic market, this role offers unique opportunities to engage with diverse customers and enhance their experience while advancing your career in a thriving company.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Support Representative in Grantham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Petcover group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Petcover group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Support Representative in Grantham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Petcover group:Your cover letter is your chance to shine! Tell us why you want to work at Petcover group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Petcover group!
How to prepare for a job interview at Petcover group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
