Operations Leader in London

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

The Operations Leader – Merchandise is responsible for operational execution within the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Operations Leader – Merchandise promotes and ensures the efficient and effective merchandising and inventory management operations of the Pet Care Center. This leader ensures all merchandise is accurately received, priced, stocked and backroom is maintained per Petco operational standards. This leader wants the store to achieve the Petco established goals and metrics. They are responsible for training, developing, supporting operations scheduling and supporting a high-performing team that delivers top-line sales growth, manages shrink, as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures.

Position Responsibilities

• Utilize business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.
• Responsible for supporting the implementation and execution of Inventory Management through training and coaching partners to include shrink, cycle counts, receiving, and RTV/Recall.
• Responsible for supporting the implementation and execution of Merchandising Management to include brand standards, pricing, planogram accuracy, door to floor, and ad set through training and coaching partners.
• Process register transactions in a way that creates a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Responsible for the implementation and execution of Omni Channel through training and coaching partners to include BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
• Ensures the health, proper handling and welfare of all animals according to policies and procedures, including completion of hourly animal checklist and wellness cards.
• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals and adheres to Veterinary Protocol for all sick animals.
• Ensures that the backroom and equipment is organized and maintained according to Operating Standards of Excellence.
• Perform routine housekeeping tasks to maintain the store's appearance and meet OSE standards.
• Trains and develops partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards.
• Abides by and implements all company policies and procedures, including but not limited to those designed to minimize shrink.
• Ensures Return to Vendor and Hazardous Waste processed are managed per Petco policy.
• Ensures that the store is opened and / or closed in accordance with established policies and procedures.
• Accountable as Leader on Duty for supporting the guest experience, Pet Care Center execution, training, communication and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.
• Train, coach, and develop Pet Care Center operations partners in close partnership with the sales team.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.

Other Essential Duties

• Model inspiring leadership. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth.
• Promote safety. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. The safety of partners, guests and pets is our #1 priority.
• Foster a collaborative culture. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork.
• Prioritize talent development. Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco’s partners through developmental programs and leadership opportunities.
• Engage and be present. Represent Petco’s brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment.

Education And Experience

• A high school diploma or its equivalent required; some college level business/management courses preferred.
• 1 or more years of management experience or the equivalent is required, with 2 or more years preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in communication skills, organizational skills, and computer skills required to include Outlook, Word, Excel, PowerPoint, and other applications as needed.
• Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service.
• A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others.

Supervisory Responsibility

• The Operations Leader directly supervises the Operations Specialists & Operations Generalists.
• Provides quick and courteous service to all guests throughout the Pet Care Center.
• Ensures high merchandising standards are maintained throughout the Pet Care Center.
• Ensures that the Pet Care Center is opened and / or closed in accordance with established P&Ps as it applies to SFS operations.
• In partnership with the Pet Care Center leaders, ensure proper Pet Care Center attendance processes are being maintained.
• Adhere to and promote established safety procedures for partners, guests, and pets.

Work Environment

This role is expected to provide support during key operational hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and other tasks may occur.