At a Glance
- Tasks: Engage with clients and pets, manage appointments, and provide top-notch care.
- Company: Join Petals Vets, a friendly and independent veterinary practice in London.
- Benefits: Enjoy a competitive salary, work-life balance, and staff perks like free vet consultations.
- Other info: Be part of a growing clinic where your ideas truly matter.
- Why this job: Make a real impact in your community while working in a supportive team.
- Qualifications: Previous client care experience preferred; bring your warmth and positivity!
The predicted salary is between 27000 - 27000 £ per year.
Salary: £27,000 per annum
Experience required: Previous veterinary reception experience required. Exceptional candidates with no previous veterinary experience may be considered. Previous client care experience essential.
Hours: 40 hour week. There will be no out-of-hours, weekend, or bank holiday shifts. Alternating weekly 8:45-16:45 and 11:00-19:00 shifts.
About Us
We’re Petals Vets, a proudly independent small animal practice in Surrey Quays, London, and we’re looking for an experienced Veterinary Client Care Assistant (CCA) / Veterinary Receptionist to join our growing team. In our first year and a half, we’ve had an incredible start - building a loyal and friendly client base who share our passion for personalised, compassionate care. We’re committed to bringing back the warmth, personality, and personal touch of a true local clinic, where both colleagues and clients feel valued and connected. Our belief is simple: when our team is happy, supported, and inspired, the very best patient care naturally follows.
About the Clinic
You’ll be working in a purpose-built, modern clinic, side by side with both practice directors, meaning your voice and ideas genuinely shape the way the practice grows. Our brand-new facilities include:
- Digital X-ray, dental x-ray and ultrasound
- Spacious operating theatre
- Dedicated RVN consult room
- Separate cat ward
- In-house laboratory
- A comfortable staff welfare space
Your Role
This is an engaging, varied role where you will be involved with all aspects of day-to-day client care. You’ll be a key part of our friendly team, ensuring a smooth and supportive experience for both patients and clients.
- Greeting and assisting clients and pets with excitement, warmth and professionalism
- Handling calls, booking appointments, and managing the diary
- Providing information on services, procedures, and pet care
- Processing payments and maintaining accurate records
Why You’ll Love Working With Us
- Great work-life balance – 5 day week, split shifts, no out of hours or bank holidays
- Opportunity to be part of a developing, growing clinic where your input matters
- Friendly, supportive team culture that values collaboration and wellbeing
- Plenty of variety across all areas of practice life
- The opportunity to learn from an established client care team
- Staff perks: free veterinary consultations and discounts on treatments & medications
- Make a real community impact by helping build the area’s much-needed local vet practice
About You
- Ideally has previous veterinary client care experience (exceptional candidates with other client care experience may be considered)
- Brings energy, warmth, and positivity to the team
- Is compassionate and empathetic towards both pets and owners
- Is organised, reliable, and comfortable juggling multiple tasks
- Enjoys working collaboratively in a supportive environment
- Takes pride in maintaining high standards of care and professionalism
- You should be someone who loves talking to people, makes clients feel welcome and valued, and maintains a consistently upbeat, professional manner, even during busy periods
Ready to Grow With Us?
If you’re ready to be part of a new kind of veterinary practice, one that’s collaborative, compassionate, and truly independent then we’d love to hear from you.
Veterinary Client Care Assistant (CCA) / Veterinary Receptionist – Petals Vets, Surrey Quays, London employer: Petals Vets
At Petals Vets, we pride ourselves on being an independent small animal practice that values the personal touch in veterinary care. Our supportive and friendly work culture fosters collaboration and employee growth, allowing you to make a real impact in the community while enjoying a great work-life balance with no out-of-hours shifts. Join us in our modern clinic where your ideas matter, and experience the joy of working in a team that truly cares for both pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Care Assistant (CCA) / Veterinary Receptionist – Petals Vets, Surrey Quays, London
✨Get Involved in Local Health Initiatives
Dive into local health initiatives or volunteer at community health events. This not only boosts your practical experience but also gets you noticed among professionals in human medicine who may have leads on full-time positions like Veterinary Client Care Assistant (CCA) / Veterinary Receptionist – Petals Vets, Surrey Quays, London at Petals Vets.
✨Connect with Professionals via Medical Associations
Join professional associations related to human medicine, such as the Royal College of Physicians. Attend their conferences and networking events to meet potential employers in a relaxed setting. Who knows, you might just bump into someone from Petals Vets!
✨Showcase Your Passion and Expertise Online
Build a personal website or a professional blog where you can share your insights on human medicine topics. This portfolio can catch the eye of recruiters looking for dedicated individuals for full-time roles like Veterinary Client Care Assistant (CCA) / Veterinary Receptionist – Petals Vets, Surrey Quays, London.
✨Leverage University Career Services
If you’re still in or recently graduated from university, don’t hesitate to use your career services. They often have exclusive listings and contacts in the human medicine field that can help you land a full-time gig at places like Petals Vets.
We think you need these skills to ace Veterinary Client Care Assistant (CCA) / Veterinary Receptionist – Petals Vets, Surrey Quays, London
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for the Veterinary Client Care Assistant (CCA) / Veterinary Receptionist – Petals Vets, Surrey Quays, London at Petals Vets, focus on highlighting your clinical experience and any specific training you've undergone. Include any relevant placements or internships you’ve completed, as well as any certifications that bolster your qualifications in human medicine.
Highlight Your Soft Skills:In the field of human medicine, soft skills are just as crucial as technical knowledge. Mention your communication skills, empathy, and teamwork experiences in your CV and cover letter. This shows that you can work well in a clinical setting and with patients, which is super important in this industry!
Tailor Your Cover Letter Thoughtfully:Be sure to personalise your cover letter for the Veterinary Client Care Assistant (CCA) / Veterinary Receptionist – Petals Vets, Surrey Quays, London at Petals Vets. Mention why you’re passionate about human medicine and how you align with the company’s mission. This is your chance to convey your enthusiasm and make a case for why you'll be a valuable addition to the team!
Include Continuing Education:Make sure to mention any ongoing education or courses you’re taking to keep your skills sharp. In human medicine, staying updated with the latest practices is key. It shows you’re dedicated to your field, which employers like Petals Vets will definitely appreciate!
How to prepare for a job interview at Petals Vets
✨Brush Up on Clinical Knowledge
Since you're aiming for a role in human medicine, make sure you’re sharp on the latest clinical guidelines and practices relevant to the position. Be prepared to discuss case studies or scenarios you might encounter in the role. This will show that you're not just knowledgeable but also ready to apply that knowledge in real-life situations.
✨Demonstrate Soft Skills
In human medicine, technical skills are crucial, but don’t forget to showcase your soft skills like communication, empathy, and teamwork. In your answers, share specific examples of how you've worked effectively with patients or colleagues in the past, as these traits are highly valued in clinical settings.
✨Know Your CV Backwards
As you’re applying for a full-time position, your CV should tell a story. Be ready to discuss every part of it, especially your clinical experiences, the impact you had, and what you learned. Employers want to see how your journey has prepared you for this role, so think of it like you're taking them through your professional narrative.
✨Prepare for Ethical Scenarios
Ethics are a big deal in human medicine, so expect questions that assess your decision-making in tricky situations. Think about how you'd handle ethical dilemmas or patient confidentiality concerns. Prepare a few examples that illustrate your thought process and how you prioritise patient welfare in your decision-making.
