At a Glance
- Tasks: Assist customers with order progress and ensure smooth sales support operations.
- Company: Join PEI-Genesis, a global leader in custom engineered connectors.
- Benefits: Enjoy hybrid working, healthcare cashback, and 25+ days holiday.
- Other info: Dynamic team environment with excellent career prospects after apprenticeship.
- Why this job: Kickstart your career with hands-on training and growth opportunities.
- Qualifications: GCSEs in maths and English, Microsoft Office skills, and strong communication.
The predicted salary is between 18000 - 25000 € per year.
Do you love organisation, customer interaction, and keeping things running smoothly? Join us as a Sales Support Administrator.
The Sales Support Administrator is responsible for assisting customers with order progress calls and any additional related sales support duties. They will ensure agreed processes are followed and perform all duties in a manner which ensures total quality and effective customer service.
Training to be provided:
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
About the role:
- Dealing with customer order progress enquiries, both by telephone or email, ensuring they are dealt with in a professional and timely manner.
- Proactively communicates to customers when delivery delays occur on their outstanding orders, ensuring also that the appropriate Inside/Outside and Sales Manager is notified accordingly.
- Run and issue backlog reports on a weekly basis to customers defined by the UK Inside Sales manager.
- Communicate and coordinate with other departments within PEI Genesis worldwide.
- Ensure that all administrative procedures/work instructions are followed completely as directed by management and/or the PEI Genesis and ISO9001 standard.
- Cover responsibilities of other Sales Support team members in their absence.
What are the career prospects at PEI-Genesis UK Ltd?
There are many opportunities for growth and professional development once the apprenticeship is complete, opening the door to a strong and rewarding career path.
Essential Skills:
- GCSEs in maths and English with at least a grade C/4 or equivalent.
- Microsoft Office proficiency.
- Excellent organisational skills.
- Display strong communication skills.
- Problem solving.
- Teamwork.
Company Benefits:
- Cycle to work scheme.
- X2 life assurance.
- Hybrid working.
- Healthcare cashback plan.
- Free access to 'mystrength' mental wellbeing support app.
- Toothfairy app.
- 25 days holidays plus bank holidays (holiday increases with length of service up to 30 days).
- Pensions provided by Aegon up to 7% employer contribution.
- Free annual pension reviews.
- Free onsite parking/charging.
Don’t miss out on this excellent opportunity; apply for the Administration Apprentice role today!
Sales Support Administrator Apprentice in Southampton employer: PETA
PEI-Genesis is an exceptional employer that prioritises employee growth and development, offering a comprehensive Level 3 Business Administrator Apprenticeship alongside a supportive work culture. With benefits such as hybrid working, a cycle to work scheme, and a strong focus on mental wellbeing, employees are empowered to thrive in their roles while enjoying a healthy work-life balance. Located in the vibrant area of Cosham, this role provides a unique opportunity to join a global leader in custom engineered solutions, ensuring a rewarding career path in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator Apprentice in Southampton
✨Tip Number 1
Get to know the company! Research PEI-Genesis and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing scenarios with friends or family. This will help you feel more confident when handling enquiries and updates during the interview.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed tasks or projects in the past. This will demonstrate your ability to keep things running smoothly, which is key for the Sales Support Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join us at PEI-Genesis.
We think you need these skills to ace Sales Support Administrator Apprentice in Southampton
Some tips for your application 🫡
Show Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you keep things running smoothly, so share examples of how you've managed tasks or projects in the past.
Communicate Clearly:Since this role involves a lot of customer interaction, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t hesitate to show off your problem-solving abilities!
Tailor Your Application:Take the time to tailor your application to the Sales Support Administrator role. Mention specific duties from the job description that excite you and explain why you’d be a great fit for our team at PEI-Genesis.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at PETA
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities, such as handling customer enquiries and running backlog reports. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since organisation is a big part of this job, prepare examples from your past experiences where you've demonstrated strong organisational skills. Whether it's managing a project or coordinating an event, be ready to discuss how you kept everything on track and ensured smooth operations.
✨Practice Your Communication Skills
As you'll be dealing with customers regularly, effective communication is key. Practice answering common interview questions clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how you would handle customer interactions.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and career progression. This shows that you're not only interested in the role but also in how you can grow within the company.
