IT Support Technician Apprentice in Southampton

Join TRUMPF Laser UK Limited at a time of rapid innovation and growth. This hands‑on role supports the rollout of key new products providing 1st and 2nd line service desk support resolving technical issues and maintaining systems under guidance from senior team members.

Training to be provided :

Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22‑month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6‑8 weeks with visits from your PETA Learning & Development Coach.

About the role :

The IT Support Technician Apprentice will be responsible for the following duties :

• Monitor and respond quickly and effectively to requests received through the IT ServiceDesk
• Troubleshoot and resolve all problems encountered with hardware and software
• Escalate requests to the appropriate party as needed
• Replace or repair defective equipment or components
• Provide on‑site desktop / laptop support including new hardware setup imaging and deployment
• Provide minor telecom system support including mobile devices voicemail and user programming
• Help maintain inventory of all equipment software and software licenses
• Ensure new starters have the right computer system workplace setup and access needed to do their work
• Conduct IT training for new users explain process for getting support basic computer functions how to find information etc.
• Aid the leaver process specifically ensuring company equipment is identified and returned

What are the career prospects at Trumpf Laser UK ltd

There will be progression routes available for the IT Support Technician Apprentice upon completion of the apprenticeship.

Essential Skills :

• GCSEs in maths and English with at least a grade C / 4
• Communication skills
• Multitasking
• Problem solving
• Motivated
• Organised
• Attention to detail
• Dynamic
• Teamwork

About You

About Us

TRUMPF Laser UK Limited is a leading designer and manufacturer of fibre lasers for use in cutting, welding and marking applications in a wide range of industries. We sell our products globally and have our major business operations including Research and Development, Manufacturing, Service and Product Marketing located in both Rugby and Southampton UK.

Company Benefits :

• 25 days annual leave
• Pension

Dont miss out on this excellent opportunity; apply for the IT Support Apprentice role today!

Required Experience :

IC

Key Skills

Change Management, API, ABAP, Facility Management, Games, Claims

Employment Type : Trainee

Experience : years

Vacancy : 1

Yearly Salary Salary : 14722 – 23809