At a Glance
- Tasks: Support IT systems, manage projects, and troubleshoot tech issues.
- Company: Join Kelvion, a leader in innovative heat exchange solutions.
- Benefits: Earn while you learn with competitive pay and flexible work options.
- Other info: Full-time position available after apprenticeship with great growth opportunities.
- Why this job: Kick-start your IT career with hands-on experience and industry-recognised qualifications.
- Qualifications: GCSE in Maths and English, strong communication, and customer service skills.
The predicted salary is between 18000 - 25000 £ per year.
Are you passionate about technology and ready to kick-start your career in IT? We're looking for someone who is trustworthy, driven, and eager to learn. If you enjoy solving problems, supporting others, and want to earn while gaining valuable industry-recognised qualifications, this IT Support Apprentice opportunity could be the perfect first step towards a rewarding and progressive career in IT. Kelvion is seeking an adaptable IT Support apprentice to bridge the gap between our business operations and technical infrastructure. In this role, you will maintain our IT systems while simultaneously co-ordinating key project milestones across diverse business teams.
Training to be provided: Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
About the role: The IT Support Apprentice will be responsible for the following duties:
- Stakeholder Co-ordination: Manage a wide network of business stakeholders. Assess their influence and align their expectations with ongoing business changes.
- Project Tracking: Guide initiatives through the project lifecycle. Document project stages, maintain precise records, and log project progression.
- IT Infrastructure Support: Set up new hardware, maintain existing equipment, and upgrade current systems to the latest versions.
- System Troubleshooting: Diagnose and resolve operating system, network, and hardware issues across Windows 11, Cisco, and Dell environments.
- Mobile Device Management: Manage and troubleshoot corporate Android mobile devices.
- Issue Logging: Track daily work accurately, document technical issues, and record the solutions found.
- Cross-Team Collaboration: Act as the primary link between business units and the IT department to ensure seamless cooperation.
What are the career prospects at Kelvion ltd? Upon successful completion of the apprenticeship, the right candidate will be offered a full-time permanent position. This role also offers many opportunities for growth and progression.
Essential Skills:
- GCSE in Maths and English with at least a grade C / 4 are required.
- Communication: Exceptional written and verbal communication skills. Ability to relate confidently and effectively to staff at all levels of the business.
- Customer Service: Strong telephone manner and a customer-centric approach to support.
- Work Management: Proven ability to manage your own workload independently while collaborating effectively within a wider team.
The successful application must be 18+ years old due to security clearance and potential travel outside of the UK.
About Us: We are the leading global developer and manufacturer of heat exchange solutions. Renowned for our commitment to innovation and sustainability, we deliver cutting-edge thermal management solutions that empower customers to ensure reliable, efficient and sustainable operations. Our extensive portfolio serves a wide range of applications such as data centres, blockchain technology, hydrogen production, heat pumps, marine, HVAC, refrigeration, and the food and beverage industry. Our global sales, service and production network ensures that we are always available to support customers wherever they are in the world.
Company Benefits:
- A global and collaborative working environment.
- Opportunities to work on innovative engineering projects with real impact.
- Career development and international growth opportunities.
- Competitive compensation & benefits package.
- Flexible working environment and modern workplace.
- A company culture focused on safety, quality and continuous improvement.
Don’t miss out on this excellent opportunity to work with a progressive industry; apply for the IT Support Apprentice role today!
IT Support Apprentice employer: PETA
PETA Ltd is an exceptional employer dedicated to nurturing the next generation of engineers in a supportive and values-driven environment. With a strong focus on employee growth, you will have the opportunity to develop your career as a Learning Coach/Assessor while working closely with a passionate team in Havant, Hampshire. Enjoy the flexibility of remote work between visits and be part of a respected training provider that truly makes a difference in the community.
