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- Tasks: Assist customers with order progress and ensure smooth sales support operations.
- Company: Join PEI-Genesis, a global leader in custom engineered connectors.
- Benefits: Enjoy hybrid working, healthcare cashback, and 25+ days holiday.
- Why this job: Kickstart your career with hands-on training and growth opportunities.
- Qualifications: GCSEs in maths and English, Microsoft Office skills, and strong communication.
- Other info: Dynamic team environment with excellent career prospects after apprenticeship.
The predicted salary is between 18000 - 25000 £ per year.
Do you love organisation, customer interaction, and keeping things running smoothly? Join us as a Sales Support Administrator. The Sales Support Administrator is responsible for assisting customers with order progress calls and any additional related sales support duties. They will ensure agreed processes are followed and perform all duties in a manner which ensures total quality and effective customer service.
Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15‑month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6‑8 weeks with visits from your PETA Learning & Development Coach.
Responsibilities:
- Dealing with customer order progress enquiries, both by telephone or email, ensuring they are dealt with in a professional and timely manner.
- Proactively communicate to customers when delivery delays occur on their outstanding orders, ensuring also that the appropriate Inside/Outside and Sales Manager is notified accordingly.
- Run and issue backlog reports on a weekly basis to customers defined by the UK Inside Sales manager.
- Communicate and coordinate with other departments within PEI Genesis worldwide.
- Ensure that all administrative procedures/work instructions are followed completely as directed by management and/or the PEI Genesis and ISO9001 standard.
- Cover responsibilities of other Sales Support team members in their absence.
Career prospects: There are many opportunities for growth and professional development once the apprenticeship is complete, opening the door to a strong and rewarding career path.
Essential Skills: It is essential that the Sales Support Administrator has the following skills and personal qualities:
- GCSEs in maths and English with at least a grade C/4 or equivalent.
- Microsoft Office proficiency.
- Excellent organisational skills.
- Strong communication skills.
- Problem solving.
- Teamwork.
About Us: PEI-Genesis is a global leader in the design and assembly of custom engineered connectors and cable solutions for harsh environments. PEI partners with customers to design engineered solutions that meet specific application requirements and then delivers with speed, service and consistent quality that is unmatched in the industry.
Company Benefits:
- Cycle to work scheme
- X2 life assurance
- Hybrid working
- Healthcare cashback plan
- Free access to 'mystrength' mental wellbeing support app
- Toothfairy app
- 25 days holidays plus bank holidays (holiday increases with length of service up to 30 days)
- Pensions provided by Aegon up to 7% employer contribution
- Free annual pension reviews
- Free onsite parking/charging
Sales Support Administrator Apprentice in Southampton employer: PETA LTD
Contact Detail:
PETA LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator Apprentice in Southampton
✨Tip Number 1
Get to know the company! Research PEI-Genesis and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing scenarios with friends or family. This will help you feel more confident when handling enquiries and updates.
✨Tip Number 3
Show off your organisational skills! Prepare a few examples of how you've successfully managed tasks or projects in the past. This will demonstrate your ability to keep things running smoothly, just like the job requires.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join us at PEI-Genesis.
We think you need these skills to ace Sales Support Administrator Apprentice in Southampton
Some tips for your application 🫡
Show Off Your Organisational Skills: Since the role is all about keeping things running smoothly, make sure to highlight your organisational skills in your application. Share examples of how you've managed tasks or projects effectively, as this will show us you're a great fit for the Sales Support Administrator position.
Communicate Clearly: Strong communication is key in this role, so use your application to demonstrate your ability to convey information clearly. Whether it's through your cover letter or CV, make sure your writing is concise and professional, just like how you'd interact with our customers.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We want to see how you can contribute to our team, so make it personal and relevant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at PETA LTD
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities like handling customer enquiries and running backlog reports. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since organisation is crucial for this role, prepare examples of how you've successfully managed tasks or projects in the past. Whether it's coordinating a team project or keeping track of deadlines, having specific stories ready will demonstrate your ability to stay organised under pressure.
✨Practice Your Communication Skills
As you'll be dealing with customers regularly, practice clear and professional communication. You might want to role-play common scenarios, like handling a delivery delay call. This will help you feel more comfortable and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.