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- Tasks: Provide IT support, troubleshoot issues, and assist with hardware and software maintenance.
- Company: Join Biscoes Solicitors, a trusted law firm with a friendly culture.
- Benefits: Enjoy flexible working, health care coverage, and professional development opportunities.
- Why this job: Kickstart your IT career with hands-on experience in a supportive environment.
- Qualifications: GCSEs in Maths and English, strong interest in IT, and excellent communication skills.
- Other info: Progression routes available after completing the apprenticeship.
The predicted salary is between 18000 - 25000 £ per year.
Start your IT career where it matters. As an IT Support Apprentice, you’ll solve real problems, support real people, and gain hands‑on experience that sets you apart. This apprenticeship gives you the tools, training, and experience to become a confident IT professional. Biscoes Solicitors are seeking a motivated and enthusiastic IT Support Apprentice to join our law firm’s IT department. This role provides hands‑on experience in a professional services environment, supporting both hardware and software operations. The successful candidate will assist with day‑to‑day IT tasks, user support, and ongoing development and maintenance of the firm's technology systems.
Training to be provided Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22‑month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6‑8 weeks with visits from your PETA Learning & Development Coach.
The IT Support Apprentice will be responsible for the following duties:
- IT Support & Service Delivery
- Provide first-line technical support via phone, email, and in person
- Diagnose and resolve hardware, software, and network issues
- Log and track support tickets, ensuring timely resolution
- Assist with staff onboarding/offboarding, including account setup and equipment
- Hardware Setup & Maintenance
- Build, configure, and maintain desktops, laptops, printers, and mobile devices
- Perform hardware upgrades, repairs, and replacements
- Support meeting room technologies (video conferencing, AV equipment)
- Software & Development Support
- Install, configure, and update business applications and OS
- Support legal practice management and specialist software
- Assist with basic development/automation tasks (scripts, templates, small tool improvements)
- Systems Administration Support
- Manage user accounts, permissions, and security settings
- Support routine system checks, backups, and documentation
- Ensure compliance with IT policies, data protection, and cybersecurity standards
- Project Support
- Contribute to IT projects, system upgrades, and software rollouts
- Test new systems, document results, and provide user feedback
There will be progression routes available for the IT Support Apprentice upon completion of the apprenticeship.
Essential Skills
- GCSEs in Maths and English with at least a grade C/4 or equivalent
- Strong interest in IT technology, and software development
- Good problem solving
- Excellent communication
- Customer service
- Take initiative
- Teamwork
- Strong organisational
- Attention to detail
At Biscoes we provide comprehensive, high-quality legal services to individuals, families, and businesses across the Hampshire, Isle of Wight, and beyond. With over 170 years of history we are highly trusted by our community with strong ties to other organisations, local government and charities. We pride ourselves on having a professional approach in a friendly environment and are proud of our record in excellent client service. We know our strength and success is because of our people and the continuous efforts they make to deliver our mission of Great Service, Every Client, Every Time.
Our core values are the shared principles and beliefs that unite all colleagues and underpin everything that we do at the firm.
Company Benefits
- Self‑Managed Paid Leave
- Flexible & Hybrid Working
- Family‑Friendly Policies & Leave Entitlements
- Health Care Coverage (salary‑sacrifice cashback plan)
- Employee Assistance Programme & Mental Health First Aid
- Pension (salary‑sacrifice scheme)
- Discounted Legal Services
- Workplace Learning & Development
- Social & Networking Events
- Birthday Vouchers
Don’t miss out on this excellent opportunity; apply for the IT Support Technician Apprentice role today!
IT Support Technician Apprentice in Portsmouth employer: PETA LTD
Contact Detail:
PETA LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common IT support questions and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for tech! Whether it’s through personal projects, volunteering, or even just tinkering with gadgets, make sure to highlight your enthusiasm and hands-on experience during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician Apprentice in Portsmouth
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us see your enthusiasm for IT! Share any personal projects or experiences that highlight your interest in technology. We love candidates who are genuinely excited about the field.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that match the job description. We want to see how you can contribute to our team at Biscoes!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re serious about joining our team at Biscoes.
How to prepare for a job interview at PETA LTD
✨Know Your Tech Basics
Brush up on your knowledge of hardware and software basics. Be ready to discuss common issues you might encounter as an IT Support Apprentice, like troubleshooting network problems or setting up user accounts. Showing that you understand the fundamentals will impress the interviewers.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've solved tech-related problems in the past. Whether it's helping a friend with their computer or a project at school, having specific scenarios ready will showcase your ability to think critically and act quickly under pressure.
✨Show Enthusiasm for Learning
Since this is an apprenticeship, your eagerness to learn is crucial. Talk about your passion for technology and how you stay updated with the latest trends. Mention any relevant courses or self-study you've done to show you're proactive about your development.
✨Practice Good Communication
As an IT Support Technician, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms. During the interview, focus on clear and concise communication to demonstrate your customer service skills.