At a Glance
- Tasks: Coordinate daily operations and ensure exceptional customer service at our conference centre.
- Company: Join PETA, a leading training provider with a commitment to excellence.
- Benefits: Enjoy 34 days annual leave, health benefits, and world-class training.
- Other info: Fast-paced role with opportunities for personal development and career growth.
- Why this job: Be part of a dynamic team and make every visitor feel welcome.
- Qualifications: Experience in customer service and administration is essential.
The predicted salary is between 12150 - 14850 £ per year.
Quality customer service is the key to our success at PETA. If you share our passion for delivering a fantastic customer experience, we want to hear from you. Following continued success and growth, we are now looking to expand our Conference Centre team through the recruitment of a new part‑time Conference Centre Coordinator. This role will be based at our prestigious training facility in Cosham. This is a part‑time position working two days per week, 7:30-17:00 with one hour for lunch. These will be the same set two days per week on Thursday and Friday.
A day in the life… As a Conference Centre Coordinator, you will work closely with our Conference Centre Coordinators and take responsibility for the daily front of house operation at our Cosham centre. Your responsibilities will include:
- Ensuring the facilities and support functions are in place to promote customer experience excellence
- Coordinate daily supplier contracts for the provision of cleaning, catering and routine maintenance
- Taking the lead in supervising standards for administration throughout the corporate service support team
- Ensuring compliance with the company administration policy
- Delivering administration support for the IT training department and administrative support to the Director of Operations.
The role of Conference Centre Coordinator is fast paced and varied. Our successful applicant will need a desire to excel in delivering superb customer service so every visitor to PETA feels welcome.
What will I need to succeed? To be considered for the role of Conference Centre Coordinator, it is essential that you have experience in customer service and administration. You will be required to work in a fast‑paced role where priorities regularly change so adaptability will be key to your success. You will also:
- Have a positive, friendly, can‑do attitude
- Have experience in complex diary management
- Be organised and proactive
- Work well under pressure and always be up for a challenge
- Have exceptional communication skills – both face to face & over the phone
- Be able to prioritise a demanding workload
About Us Working for PETA We believe in empowering our staff to be the very best. This is reflected in our commitment to providing ongoing training and support throughout your career with us. Joining the PETA team as a Conference Centre Coordinator, you will be offered a great package which includes:
- World‑class training and personal development
- 34 Days annual leave (including 8 public holidays) pro rata
- Attractive pension with employer contributions (4% employee / 4% employer)
- Health Assured Employee Assistance Programme
- Opportunity to buy / sell annual leave
- Life assurance
- Free onsite parking
- Annual charity day
- Fantastic discounts with charity worker discount scheme
PETA have been rated Good by Ofsted in March 2023 and have a great foundation to continue to elevate the standard of training provided in the Solent region. With 50 years’ experience of delivering corporate and apprenticeship training, it is time for us to look to the future and take our business to the next level. Our commitment to safeguarding our learners is paramount. Safeguarding is everyone’s responsibility, and we are looking for staff who share this belief. Successful applicants will be required to comply with keeping children safe in education and will be subject to a DBS check.
Conference Centre Coordinator in Portsmouth employer: Peta Ltd
PETA LTD is an excellent employer for those looking to kickstart their career in SHEQ compliance, offering a supportive work culture that prioritises employee development and growth. With a structured apprenticeship programme, you will gain hands-on experience while receiving regular coaching, ensuring you are well-equipped for future opportunities. Located in Portsmouth, the company fosters a collaborative environment where your contributions to compliance and quality standards are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Conference Centre Coordinator in Portsmouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Peta Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Peta Ltd and let us see your personality shine through!
We think you need these skills to ace Conference Centre Coordinator in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Peta Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Peta Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Peta Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Peta Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Peta Ltd will surely appreciate.
