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For Companies At a Glance
- Tasks: Assist patients, manage calls, and maintain records in a dynamic medical environment.
- Company: Join Uni-City Medical Centre, a supportive training GP surgery focused on patient care.
- Benefits: Enjoy discounts, NHS pension, and potential for full-time roles after your apprenticeship.
- Why this job: Gain valuable experience in healthcare while developing skills in a friendly, inclusive atmosphere.
- Qualifications: GCSEs in maths and English, strong communication skills, and IT proficiency required.
- Other info: Receive comprehensive training with a dedicated coach throughout your 15-month apprenticeship.
About The Role
The Medical Receptionist & Workflow Administrator provides a combination of front-of-house patient services and behind-the-scenes clinical administration. As the first point of contact for patients, this role delivers a professional, welcoming service while also managing clinical correspondence, ensuring accurate records, and supporting patient care navigation.
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
The Medical Receptionist & Workflow Administrator will be responsible for the following duties:
- Greet patients in a professional and courteous manner, both in person and over the phone
- Manage incoming calls, direct queries, and take accurate messages
- Schedule, reschedule, and confirm appointments
- Take payments for services (e.g., medical reports) using approved systems
- Maintain and update patient records accurately in line with practice protocols
- Assist patients in understanding treatment plans, follow-up requirements, and referrals
- Connect patients with appropriate resources for social determinants of health (e.g., transportation, housing, food support)
- Reduce barriers to care and promote equity, inclusion, and patient-centred service
- Process incoming clinical correspondence (paper and electronic) in accordance with practice protocols
- Scan, file, code, and summarise medical records accurately
- Identify urgent or high-risk correspondence and pass to the relevant clinical team promptly
- Record diagnoses, procedures, and investigations in patient records
- Ensure all correspondence is attached to patient notes within the agreed 48–72-hour timescale
- Manage online patient access queries, including account setup and troubleshooting
- Answer internal staff queries regarding patient information and records
- GCSEs in maths and English with at least a grade C/4
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Empathy, discretion, and cultural sensitivity
- Strong IT skills, including Microsoft Office and clinical systems
- Experience in a GP surgery, NHS, or patient-facing role
- Knowledge of medical terminology
- Microsoft Office qualification or equivalent experience
- Bilingual or multilingual proficiency
- Certification in Medical Office Administration or Patient Navigation
About Us
Our medical team is made up of 4 permanent GPs, as well as 3 full time Physician Associates. Our GPs work alongside a highly trained nursing team that consists of 2 healthcare assistants and 3 nurses.
- Company Discounts with a recognised Blue Light Card
- NHS Pension
- Onsite parking (subsidised rate)
- Previous success working with and training apprentices; highly experienced employer who has supported multiple apprentices into full time roles
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Medical Receptionist & Workflow Administrator Apprentice employer: PETA LTD
Contact Detail:
PETA LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist & Workflow Administrator Apprentice
✨Tip Number 1
Familiarise yourself with the specific duties of a Medical Receptionist & Workflow Administrator. Understanding the nuances of patient care navigation and clinical administration will help you stand out during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively interacted with others in previous roles. This is crucial as you'll be the first point of contact for patients.
✨Tip Number 3
Research the Unicity Medical Centre's values and mission. Being able to articulate how your personal values align with theirs can demonstrate your commitment to their patient-centred approach.
✨Tip Number 4
If you have any experience in a healthcare setting, even if it's informal, be ready to discuss it. Highlighting your familiarity with medical terminology or patient-facing roles can give you an edge.
We think you need these skills to ace Medical Receptionist & Workflow Administrator Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Medical Receptionist & Workflow Administrator. Emphasise your communication skills, ability to multitask, and any experience in patient-facing roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the medical field and your willingness to learn. Mention specific aspects of the job description that excite you and how you can contribute to the Unicity Medical Centre.
Highlight Relevant Qualifications: Clearly list your GCSEs in maths and English, as well as any additional qualifications or certifications related to medical administration. If you have experience with Microsoft Office or clinical systems, be sure to mention it.
Showcase Soft Skills: In your application, emphasise soft skills such as empathy, discretion, and cultural sensitivity. These are crucial for a role that involves direct patient interaction and support.
How to prepare for a job interview at PETA LTD
✨Show Your Empathy
As a Medical Receptionist, you'll be the first point of contact for patients. Make sure to demonstrate your empathy and understanding during the interview. Share examples of how you've helped others in the past, especially in stressful situations.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss your experience in managing calls, directing queries, and taking messages. Use clear and concise language during the interview to showcase your ability to communicate effectively.
✨Demonstrate Multitasking Abilities
The role requires multitasking in a fast-paced environment. Prepare to discuss specific instances where you've successfully managed multiple tasks at once. This will show that you can handle the demands of the position.
✨Familiarise Yourself with Medical Terminology
Having a basic understanding of medical terminology can set you apart from other candidates. Brush up on common terms and phrases relevant to the role, and be ready to discuss how you would apply this knowledge in your day-to-day tasks.