At a Glance
- Tasks: Kickstart your IT career by providing support and troubleshooting for clients and teams.
- Company: Join Agile Global Logistics Group, a fun and innovative tech company.
- Benefits: Enjoy a competitive salary, pension contributions, holiday entitlement, and social events.
- Other info: Dynamic team environment with training and mentorship throughout your apprenticeship.
- Why this job: Gain hands-on experience in IT support with real progression opportunities.
- Qualifications: GCSEs in maths and English, passion for IT, and good communication skills.
The predicted salary is between 800 - 1400 £ per month.
Are you looking to kickstart your career in IT with progression opportunities for the future? If you have a passion for IT, an interest in troubleshooting and the enthusiasm to learn, this role could be ideal for you. PETA are proud to be working with Agile Global Logistics Group limited (AGL) to support them with the recruitment and training of a new IT Support Technician Apprentice. AGL have a fun, friendly environment to work in and pride themselves on teamwork, they would like someone who is passionate about the role and willing to learn on the job.
Training to be provided: Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
About the role: As an IT Support Technician Apprentice, you will be working with both internal teams and external clients, providing excellent customer service and escalating unresolved customer issues to your Team Leader. You will be part of a team where you will learn everything about IT support and will be guided by your mentor, but also given the independence you need to be able to progress.
The IT Support Technician Apprentice will be responsible for the following duties:
- How to escalate issues where appropriate
- Being the first point of contact for all incidents/requests via email and phone calls
- Installation/Maintenance/Configuration of a variety of Infrastructure, Networking and Telephony Equipment
- Updating IT records and documentation
- How to perform and maintain daily system checks
Career prospects: An opportunity will be offered for the successful candidate upon completion of their apprenticeship for progression within the business.
Essential Skills: It is essential that the IT Support Technician Apprentice has the following skills and personal qualities:
- GCSEs in maths and English with at least a grade C/4 or equivalent
- A passion for IT
- Good communication
- Problem solving
- Using your initiative
- Prioritising tasks
- Manage time
- A full UK driving license is required due to client site visits
Desirable Skills: It is desirable that the IT Support Technician Apprentice has the following skills and personal qualities:
- Knowledge of Microsoft operating systems
- Basic understanding of network concepts
- Basic understanding of cloud technology such as Microsoft 365 & Azure
- Willingness to actively learn and progress
- Be a dynamic team player
Company Benefits:
- Pension contribution
- Holiday entitlement
- Free parking
- Social events
If this sounds like the ideal place for you to start your IT career, APPLY today for the role of IT Support Technician Apprentice.
IT Support Technician Apprentice employer: Peta Ltd
Bumblebee Lighting is an excellent employer for aspiring engineers, offering a supportive apprenticeship programme in the picturesque setting of Upper Swanmore, Southampton. With a strong commitment to employee development, you will benefit from hands-on training, mentorship, and opportunities for full-time employment upon completion of your apprenticeship. The company fosters a friendly work culture, complete with engaging events and a focus on employee well-being, making it a rewarding place to kickstart your career in engineering.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Apprentice
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Peta Ltd.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Peta Ltd is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Peta Ltd, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Peta Ltd directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Technician Apprentice
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Peta Ltd want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Peta Ltd, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Peta Ltd
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
