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- Tasks: Kickstart your IT career by providing support and troubleshooting for clients and teams.
- Company: Join Agile Global Logistics Group, a fun and innovative tech company.
- Benefits: Enjoy a competitive salary, pension contributions, holiday entitlement, and social events.
- Why this job: Gain hands-on experience in IT support with real progression opportunities.
- Qualifications: GCSEs in maths and English, passion for IT, and good communication skills.
- Other info: Dynamic team environment with training and mentorship throughout your apprenticeship.
The predicted salary is between 800 - 1400 £ per month.
Are you looking to kickstart your career in IT with progression opportunities for the future? If you have a passion for IT, an interest in troubleshooting and the enthusiasm to learn, this role could be ideal for you. PETA are proud to be working with Agile Global Logistics Group limited (AGL) to support them with the recruitment and training of a new IT Support Technician Apprentice. AGL have a fun, friendly environment to work in and pride themselves on teamwork, they would like someone who is passionate about the role and willing to learn on the job.
Training to be provided: Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
About the role: As an IT Support Technician Apprentice, you will be working with both internal teams and external clients, providing excellent customer service and escalating unresolved customer issues to your Team Leader. You will be part of a team where you will learn everything about IT support and will be guided by your mentor, but also given the independence you need to be able to progress.
The IT Support Technician Apprentice will be responsible for the following duties:
- How to escalate issues where appropriate
- Being the first point of contact for all incidents/requests via email and phone calls
- Installation/Maintenance/Configuration of a variety of Infrastructure, Networking and Telephony Equipment
- Updating IT records and documentation
- How to perform and maintain daily system checks
Career prospects: An opportunity will be offered for the successful candidate upon completion of their apprenticeship for progression within the business.
Essential Skills: It is essential that the IT Support Technician Apprentice has the following skills and personal qualities:
- GCSEs in maths and English with at least a grade C/4 or equivalent
- A passion for IT
- Good communication
- Problem solving
- Using your initiative
- Prioritising tasks
- Manage time
- A full UK driving license is required due to client site visits
Desirable Skills: It is desirable that the IT Support Technician Apprentice has the following skills and personal qualities:
- Knowledge of Microsoft operating systems
- Basic understanding of network concepts
- Basic understanding of cloud technology such as Microsoft 365 & Azure
- Willingness to actively learn and progress
- Be a dynamic team player
Company Benefits:
- Pension contribution
- Holiday entitlement
- Free parking
- Social events
If this sounds like the ideal place for you to start your IT career, APPLY today for the role of IT Support Technician Apprentice.
IT Support Technician Apprentice employer: PETA LTD
Contact Detail:
PETA LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. The more connections we make, the better our chances of landing that dream role.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help us feel more confident. Remember, it’s all about showcasing our passion for IT and our eagerness to learn.
✨Tip Number 3
Tailor our approach! When we apply through our website, make sure to highlight our relevant skills and experiences that match the job description. Show them why we’re the perfect fit for the team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds.
We think you need these skills to ace IT Support Technician Apprentice
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for IT shine through! Share any personal projects or experiences that highlight your interest in troubleshooting and technology. We love seeing candidates who are genuinely excited about the field.
Tailor Your Application: Make sure to customise your application to fit the role. Highlight relevant skills like communication and problem-solving, and mention any experience with Microsoft operating systems or networking concepts. This helps us see how you’d be a great fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate when candidates can communicate effectively, as this is key in an IT support role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at AGL!
How to prepare for a job interview at PETA LTD
✨Know Your Stuff
Make sure you brush up on basic IT concepts, especially around Microsoft operating systems and networking. Familiarise yourself with common troubleshooting scenarios, as you'll likely be asked how you would handle specific issues during the interview.
✨Show Your Passion
Let your enthusiasm for IT shine through! Talk about any personal projects or experiences that sparked your interest in technology. AGL is looking for someone who is eager to learn, so don’t hold back on sharing your passion.
✨Practice Communication Skills
Since you'll be the first point of contact for incidents and requests, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with communicating clearly and effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the company culture at AGL. This shows that you're genuinely interested in the position and helps you determine if it's the right fit for you. Think about asking about team dynamics or opportunities for growth.
