At a Glance
- Tasks: Provide first-line IT support and assist with hardware, software, and access issues.
- Company: Join Kraken, a leader in innovative maritime technology solutions.
- Benefits: Enjoy competitive pay, flexible working hours, and comprehensive health benefits.
- Other info: Clear career progression and ongoing training after apprenticeship completion.
- Why this job: Kickstart your IT career with hands-on experience and professional development opportunities.
- Qualifications: GCSEs in maths and English, strong interest in IT, and good problem-solving skills.
The predicted salary is between 24750 - 30250 £ per year.
Are you passionate about technology and ready to turn that passion into a rewarding career? If you're eager to learn, enjoy solving problems, and want to gain hands-on experience in a professional IT environment, this could be the perfect opportunity for you. This role provides hands‑on experience across a hybrid IT environment, including Microsoft 365, endpoint management, and infrastructure support. The apprentice will work closely with experienced IT staff to develop technical skills and support business IT operations. This position is integral to maintaining operational efficiency and supporting end users across the business.
Training to be provided: Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
The IT Support Apprentice will be responsible for the following duties:
- Provide first-line IT support for hardware, software, and access issues
- Log and manage support requests through the service desk
- Assist with setup and configuration of laptops, desktops, and mobile devices
- Support onboarding and offboarding processes (accounts and devices)
- Maintain accurate IT asset records and inventory
- Assist with Microsoft 365 and Entra ID administration (basic tasks)
- Support printers, meeting room equipment, and general office IT systems
- Assist with troubleshooting and resolving day‑to‑day IT issues
- Update IT documentation and knowledge base articles
- Support IT projects such as device rollouts, upgrades, and improvements
- Participate in apprenticeship training and coursework
On successful completion of the apprenticeship, and subject to satisfactory performance, you'll have the opportunity to move into a permanent full‑time role. Kraken are committed to developing their people and offer clear opportunities for career progression, ongoing training, and professional development to help you reach your full potential.
Essential Skills:
- GCSEs in maths and English with at least a grade C/4 or equivalent
- Strong interest in IT and technology
- Basic understanding of computer systems and applications
- Good problem‑solving skills and willingness to learn
- Strong communication skills when supporting users
- Organised and able to follow processes
- Ability to work as part of a team
Company Benefits:
- After two years’ consecutive service, one additional day’s annual leave up to a maximum of five additional days annual leave
- Holiday buy/sell, up to five days per calendar year
- Flexi working, core hours 10:00 to 15:00, subject to departmental requirements
- Private Medical Insurance with optional family cover
- Pension scheme with a 5% employer contribution, there is no cap on the employee contribution level
- Life assurance 3x salary
- Group Income Protection 3x salary, subject to eligibility
- Health Care Cash Plan
- Cycle to Work Scheme
- Electric Car Scheme
- Employee Assistance Program (EAP) providing mental health and wellbeing support
- Professional membership reimbursement
IT Support Apprentice in Fareham employer: PETA LTD
Bumblebee Lighting is an excellent employer for aspiring engineers, offering a supportive apprenticeship programme in the picturesque setting of Upper Swanmore, Southampton. With a strong commitment to employee development, you will benefit from hands-on training, mentorship, and opportunities for full-time employment upon completion of your apprenticeship. The company fosters a friendly work culture, complete with engaging events and a focus on employee well-being, making it a rewarding place to kickstart your career in engineering.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Fareham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PETA LTD values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PETA LTD might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PETA LTD!
✨Direct Apply to PETA LTD
Let's not forget to apply directly through the PETA LTD website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Apprentice in Fareham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PETA LTD.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PETA LTD. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PETA LTD
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
