At a Glance
- Tasks: Support customers with prescription queries via email and ensure top-notch service.
- Company: Join Pet Drugs Online, a leading UK supplier of affordable pet medications and products.
- Benefits: Enjoy 5 weeks holiday, discounts, a dog-friendly office, and a supportive work environment.
- Other info: Flexible working hours with occasional weekends; apply quickly as roles fill fast!
- Why this job: Be part of a passionate team dedicated to pet care and customer satisfaction.
- Qualifications: Attention to detail and previous customer service experience are essential.
The predicted salary is between 25651 - 35811 £ per year.
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
*Salary: £25,651.69 (£12.25 p/h) per annum*
*Location: Keynsham, Bristol (site based)*
*About Pet Drugs Online*
As one of the UK’s biggest and most trusted suppliers of affordable veterinary medicines and pet products, our aim is simple – to provide the very best for the nation’s pets just as we do for our own. Not only are we one of the largest retailers of pet medications: we’re also part of IVC Evidensia, the UK and Europe’s largest veterinary group.
At Pet Drugs Online we’re striving to give our customers a fantastic experience and we recognise that our ability to do that rests with our greatest asset – our people. We feel personally invested in the continued success of the business and we aim to create a working environment that encourages you to feel the same way.
*About the role:*
The main purpose of the Prescription Email Administrator role is to support the daily queries from PDOL customers via our prescription email channel. There is a key focus on attention to detail to ensure we deliver the highest level of efficiency and customer service.
The desired candidate will demonstrate a friendly approach to ensure our customers receive a professional but personal service every time they interact with us.
_Main responsibilities:_
* Process incoming customer prescription queries
* Working closely with other areas of the customer service team to ensure high quality service across the department.
* Assisting our customers with any questions regarding there order or prescription.
* Dealing with Customer service refunds.
* Copying information accurately
* Identifying errors and potential fraudulent prescriptions
* Maintain thorough and accurate customer service records
* Working towards agreed KPI’s and SLA’s
* Work towards personal development plan goals and agreed objectives
_*The role is 40 hours per week, Monday – Sunday and will be based on site at our Keynsham offices. The working hours for this role are a weekly alternating shift pattern, working 08.00am - 16.30pm and 08.45am - 17.15pm.*_
_*This role will include occasional weekend and bank holiday working.*_
*What are we looking for?*
_Essential requirements:_
* Attention to detail
* Previous customer service experience
* Experience of working in an OMNI channel centre
* Appropriately resolve customer complaints
* Effective communication skills with internal and external customers
* Problem solving skills.
* Time management skills
* Experience of managing own performance against KPIs
* Driven by results and the delivery of a quality service
* Ability to role model our values and behaviors to customers
* Enjoy working within a fast-paced environment and adaptable to changing priorities
* Supportive and approachable nature
* Competent to work unsupervised but happy to work collaboratively as part of a team
*What We Offer:*
True to our values, we care about our employees and genuinely want our teams to have the best experience at work possible. You will work with our friendly teams in a dog-friendly office environment and have access to the following benefits:
* 5 weeks holiday (increasing with service) plus bank holidays
* Your birthday as a paid day off each year
* Discounts across most of our products together with discounted veterinary fees within IVCE practices - up to 50%!
* Bring your dog to work
* Company pension - Employee 5% / Employer 3%
* EAP and supportive wellbeing programmes
* Family friendly policies
* Access to our rewards platform where you can enjoy discounts with a wide variety of retailers
* Cycle to Work Scheme
* Employee engagement activities
* Healthcare Cash Plan
Please visit https://www.petdrugsonline.co.uk to find out more about us!
*Additional information:*
_Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated._
For informal enquiries please contact our HR Team – *people@ petdrugsonline.co.uk*
We seek to attract, develop, and retain individuals from the widest possible talent pool and the broadest possible range of backgrounds. We are committed to building an inclusive working environment where all colleagues can thrive and reach their full potential.
Job Types: Full-time, Permanent
Pay: From £25,651.69 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site parking
* Referral programme
* Sick pay
* Work from home
Ability to commute/relocate:
* Bristol BS31 2ED: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Prescription Email Administrator in Bath employer: Pet Drugs Online
At Pet Drugs Online, we pride ourselves on being one of the UK's leading suppliers of veterinary medicines, fostering a supportive and engaging work culture in our Keynsham office. Our employees enjoy a range of benefits including generous holiday allowances, a dog-friendly environment, and opportunities for personal development, all while contributing to a mission that prioritises the well-being of pets and their owners. Join us to be part of a team that values your contributions and offers a rewarding career path in a fast-paced, customer-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Prescription Email Administrator in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pet Drugs Online. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pet Drugs Online before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Prescription Email Administrator in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pet Drugs Online:Your cover letter is your chance to shine! Tell us why you want to work at Pet Drugs Online specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pet Drugs Online!
How to prepare for a job interview at Pet Drugs Online
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
