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- Tasks: Assist customers with prescription queries and ensure top-notch service.
- Company: Join Pet Drugs Online, a leading UK supplier of affordable pet medications.
- Benefits: Enjoy 5 weeks holiday, discounts, and a dog-friendly office environment.
- Other info: Flexible shifts and the chance to work in a fun, pet-friendly atmosphere.
- Why this job: Be part of a supportive team that values your growth and well-being.
- Qualifications: Customer service experience and strong attention to detail are essential.
The predicted salary is between 20600 - 25500 £ per year.
1 day ago Be among the first 25 applicants
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Pet Drugs Online provided pay range
This range is provided by Pet Drugs Online. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
*Prescription Email Administrator*
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
*Salary: £25,651.69 (£12.25 p/h) per annum*
*Location: Keynsham, Bristol (site based)*
*About Pet Drugs Online*
As one of the UK’s biggest and most trusted suppliers of affordable veterinary medicines and pet products, our aim is simple – to provide the very best for the nation’s pets just as we do for our own. Not only are we one of the largest retailers of pet medications: we’re also part of IVC Evidensia, the UK and Europe’s largest veterinary group.
At Pet Drugs Online we’re striving to give our customers a fantastic experience and we recognise that our ability to do that rests with our greatest asset – our people. We feel personally invested in the continued success of the business and we aim to create a working environment that encourages you to feel the same way.
About The Role
The main purpose of the Prescription Email Administrator role is to support the daily queries from PDOL customers via our prescription email channel. There is a key focus on attention to detail to ensure we deliver the highest level of efficiency and customer service.
The desired candidate will demonstrate a friendly approach to ensure our customers receive a professional but personal service every time they interact with us.
Main Responsibilities
- Process incoming customer prescription queries
- Working closely with other areas of the customer service team to ensure high quality service across the department.
- Assisting our customers with any questions regarding there order or prescription.
- Dealing with Customer service refunds.
- Copying information accurately
- Identifying errors and potential fraudulent prescriptions
- Maintain thorough and accurate customer service records
- Working towards agreed KPI’s and SLA’s
- Work towards personal development plan goals and agreed objectives
_*The role is 40 hours per week, Monday – Sunday and will be based on site at our Keynsham offices. The working hours for this role are a weekly alternating shift pattern, working 08.00am – 16.30pm and 08.45am – 17.15pm.*_
_*This role will include occasional weekend and bank holiday working.*_
- What are we looking for?*
Essential Requirements
- Attention to detail
- Previous customer service experience
- Experience of working in an OMNI channel centre
- Appropriately resolve customer complaints
- Effective communication skills with internal and external customers
- Problem solving skills.
- Time management skills
- Experience of managing own performance against KPIs
- Driven by results and the delivery of a quality service
- Ability to role model our values and behaviors to customers
- Enjoy working within a fast-paced environment and adaptable to changing priorities
- Supportive and approachable nature
- Competent to work unsupervised but happy to work collaboratively as part of a team
What We Offer
True to our values, we care about our employees and genuinely want our teams to have the best experience at work possible. You will work with our friendly teams in a dog-friendly office environment and have access to the following benefits:
- 5 weeks holiday (increasing with service) plus bank holidays
- Your birthday as a paid day off each year
- Discounts across most of our products together with discounted veterinary fees within IVCE practices – up to 50%!
- Bring your dog to work
- Company pension – Employee 5% / Employer 3%
- EAP and supportive wellbeing programmes
- Family friendly policies
- Access to our rewards platform where you can enjoy discounts with a wide variety of retailers
- Cycle to Work Scheme
- Employee engagement activities
- Healthcare Cash Plan
Please visit https://www.petdrugsonline.co.uk to find out more about us!
Additional Information
_Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated._
For informal enquiries please contact our HR Team – *people@ petdrugsonline.co.uk*
We seek to attract, develop, and retain individuals from the widest possible talent pool and the broadest possible range of backgrounds. We are committed to building an inclusive working environment where all colleagues can thrive and reach their full potential.
Job Types: Full-time, Permanent
Pay: From £25,651.69 per year
Benefits
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Work from home
Ability To Commute/relocate
- Bristol BS31 2ED: reliably commute or plan to relocate before starting work (required)
Work Authorisation
- United Kingdom (required)
Work Location: In person
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Contract
Job function
-
Job function
Information Technology
-
Industries
Veterinary Services
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Prescription Email Administrator employer: Pet Drugs Online
Contact Detail:
Pet Drugs Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prescription Email Administrator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Prescription Email Administrator. Understanding the nuances of processing prescription queries and customer service interactions will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your previous customer service experience, especially in an OMNI channel environment. Be ready to share examples of how you've effectively resolved customer complaints and maintained high service standards.
✨Tip Number 3
Showcase your attention to detail and problem-solving skills. Prepare to discuss situations where you've identified errors or potential issues, as this is crucial for the role.
✨Tip Number 4
Research Pet Drugs Online and their values. Being able to align your personal values with theirs and demonstrating a genuine interest in their mission can set you apart from other candidates.
We think you need these skills to ace Prescription Email Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of Prescription Email Administrator. Emphasise your attention to detail and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle customer queries effectively.
Highlight Relevant Skills: In your application, clearly outline your effective communication skills and time management abilities. These are crucial for managing customer interactions and meeting KPIs in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Pet Drugs Online
✨Showcase Your Attention to Detail
As a Prescription Email Administrator, attention to detail is crucial. Be prepared to discuss specific examples from your previous roles where you successfully identified errors or maintained accuracy in your work.
✨Demonstrate Customer Service Experience
Highlight your previous customer service experience during the interview. Share stories that illustrate how you effectively resolved customer complaints and provided a friendly, professional service.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer queries or issues. Think through potential scenarios related to prescription queries and practice articulating your problem-solving approach.
✨Emphasise Team Collaboration
The role requires working closely with other team members. Be ready to discuss how you have successfully collaborated in past roles and how you can contribute to a supportive team environment.