At a Glance
- Tasks: Deliver exceptional customer service and support pet lovers across various channels.
- Company: Join a leading pet product supplier with a friendly, dog-loving culture.
- Benefits: Enjoy 5 weeks holiday, discounts on pet products, and hybrid working options.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a difference in the lives of pets and their owners while growing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26992 - 26992 € per year.
About Us
Pet Drugs Online is one of the UK's largest and most trusted suppliers of veterinary medicines and pet products. Part of IVC Evidensia, Europe's largest veterinary group, we're passionate about delivering outstanding service - not just to our customers, but to our people too. We're proud of our friendly, dog-loving culture, and we work hard to create an environment where everyone feels valued, supported, and able to thrive.
About the Role
We're looking for a Customer Service Agent to join our growing Customer Service and Sales team. You'll be the first point of contact for our customers, delivering a warm, accurate, and memorable experience across multiple channels. If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the perfect role for you.
What You'll Be Doing
- Handling inbound customer service and sales calls
- Supporting customers via live chat and social media
- Helping customers register online and place orders
- Communicating proactively about deliveries, delays, or changes
- Liaising with suppliers regarding collections, deliveries, and repairs
- Investigating and resolving customer complaints calmly and efficiently
- Keeping accurate and detailed customer records
- Managing emails and correspondence professionally
Working Hours
You'll work on a weekly alternating shift pattern: 8:00am - 4:30pm, 8:45am - 5:15pm, plus 1 in 3 Saturdays on a rota basis.
What We're Looking For
- Experience in a multi-channel (OMNI) customer service environment
- Strong communication and problem-solving skills
- Ability to manage your performance against KPIs
- Excellent time management and organisational skills
- Customer-focused and results-driven mindset
- Comfortable working independently and as part of a team
- Adaptable, supportive, and approachable attitude
What You'll Get
- 5 weeks holiday (increasing with service) + bank holidays
- Bring your dog to work
- Up to 50% discount on pet products and veterinary fees (IVC practices)
- Company pension (5% employee / 3% employer)
- Hybrid working model
- Employee Assistance Programme & wellbeing support
- Cycle to Work scheme
- Healthcare Cash Plan
- Retail discounts via our rewards platform
- Free on-site parking
- Friendly, casual, dog-loving office culture
Ready to be part of a business that truly cares about pets, customers, and people? Apply now and find out more at www.petdrugsonline.co.uk
Diversity, Equality, Inclusion and Belonging
We are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Customer Service Agent - Pet Drugs Online in Keynsham employer: Pet Drugs Online
At Pet Drugs Online, we pride ourselves on being an exceptional employer, offering a friendly and supportive work environment in Keynsham, Bristol. Our commitment to employee wellbeing is reflected in our generous benefits package, including hybrid working options, a healthcare cash plan, and the unique perk of bringing your dog to work. We foster a culture of growth and inclusivity, ensuring that every team member feels valued and has opportunities to thrive in their career while making a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Pet Drugs Online in Keynsham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pet Drugs Online. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their dog-loving culture.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to highlight your customer-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Pet Drugs Online. So, get your application in and let’s make it happen!
We think you need these skills to ace Customer Service Agent - Pet Drugs Online in Keynsham
Some tips for your application 🫡
Show Your Passion for Pets:When you're writing your application, let your love for pets shine through! Mention any personal experiences with animals or how you relate to our mission at Pet Drugs Online. We want to see that you’re not just looking for a job, but that you genuinely care about helping pets and their owners.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service. Use examples that showcase your problem-solving skills and ability to handle multiple channels, just like we do at Pet Drugs Online. This will help us see how you fit into our friendly, dog-loving culture!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out. This will help us quickly understand why you’d be a great addition to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing team culture.
How to prepare for a job interview at Pet Drugs Online
✨Know Your Stuff
Before the interview, make sure you understand Pet Drugs Online's mission and values. Familiarise yourself with their products and services, especially in the veterinary field. This will help you demonstrate your passion for pets and customer service during the conversation.
✨Show Off Your Communication Skills
As a Customer Service Agent, strong communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with handling customer queries and complaints.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or managed your time effectively. This will show that you're results-driven and can handle the fast-paced environment.
✨Embrace the Culture
Pet Drugs Online prides itself on a friendly, dog-loving culture. During the interview, let your personality shine through! Share your love for pets and how you can contribute to a supportive team atmosphere. This will help you connect with the interviewers on a personal level.
