At a Glance
- Tasks: Be the first point of contact for pet owners via chat, phone, and email.
- Company: Join Pet Drugs Online, a leading UK pet care brand dedicated to affordable healthcare.
- Benefits: Enjoy 5 weeks holiday, staff discounts, and wellbeing programmes.
- Other info: Bring your dog to work and enjoy a family-friendly culture!
- Why this job: Make a real impact in pet care while working in a supportive, fun environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
2 days ago Be among the first 25 applicants
Now Hiring: Customer Service Agent | Pet Drugs Online
Love pets and people? So do we.
Join one of the UK’s most trusted pet care brands and help us deliver world-class service to pet owners across the nation. At Pet Drugs Online, we’re passionate about making pet healthcare accessible and affordable — and we know that starts with the right people.
About Us
As one of the largest retailers of veterinary medicines in the UK and part of the IVC Evidensia group, we’ve built a reputation for trusted, compassionate service. Whether it’s on the phone, via chat, or on social media — we go above and beyond to ensure our customers (and their furry friends) are supported at every step.
What You’ll Do
Be the first point of contact via live chat, phone, email, and social platforms
Help customers register and place orders, manage deliveries, and resolve issues
Liaise with suppliers and internal teams to arrange returns, replacements, or repairs
Accurately maintain service records and provide timely updates to customers
Meet and exceed KPIs while delivering thoughtful, first-contact resolutions
What You’ll Bring
️ Experience in an OMNI-channel customer service environment
️ Strong communication, time management, and problem-solving skills
️ Results-driven attitude with a customer-first mindset
️ Ability to work independently and collaboratively in a fast-paced setting
️ Comfortable working to KPIs and adaptable to changing priorities
Bonus Points For:
Complaint handling and conflict resolution experience
A supportive, approachable, and solutions-focused attitude
What We Offer
5 weeks holiday (plus bank holidays & your birthday off!)
Up to 50% staff discount on our products and veterinary services
Bring your dog to work
Wellbeing programmes, family-friendly policies, and EAP
Cycle to Work Scheme & Healthcare Cash Plan
Company pension (5% employee / 3% employer), rewards platform & more
Ready to join our pack?
Apply today and help shape the future of pet care.
email people@petdrugsonline.co.uk for more information
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-timeIndustries
Veterinary Services
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#J-18808-LjbffrCustomer Service Agent in Keynsham employer: Pet Drugs Online
At Pet Drugs Online, we pride ourselves on being a leading employer in the veterinary services sector, offering a vibrant work culture that values both pets and people. Our team enjoys generous benefits such as five weeks of holiday, a supportive environment with wellbeing programmes, and the unique perk of bringing your dog to work. With a strong focus on employee growth and development, we empower our staff to excel in their roles while making a meaningful impact on pet healthcare across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Keynsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pet Drugs Online. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pet Drugs Online before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Keynsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pet Drugs Online:Your cover letter is your chance to shine! Tell us why you want to work at Pet Drugs Online specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pet Drugs Online!
How to prepare for a job interview at Pet Drugs Online
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
