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- Tasks: Lead HR operations, manage recruitment, and drive staff training in a vibrant hotel environment.
- Company: Join Pestana Hotel Group, the largest Portuguese hotel chain with over 100 hotels worldwide.
- Benefits: Enjoy a dynamic work culture, employee recognition programmes, and opportunities for personal growth.
- Why this job: Be part of a supportive team that values staff welfare and promotes a strong service-focused culture.
- Qualifications: Experience in HR within hospitality, knowledge of UK employment law, and excellent communication skills required.
- Other info: Located near Battersea Power Station, this role offers a chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
HUMAN RESOURCES BUSINESS PARTNER – PESTANA CHELSEA BRIDGE HOTEL & SPA, LONDON
Pestana Chelsea Bridge Hotel and Spa is a busy 4-star hotel featuring 218 stylish bedrooms, 8 meeting rooms, a restaurant, bar, gym, and a spa. Located next to the iconic Battersea Power Station and opposite Battersea Park, we are proud to be part of the Pestana Hotel Group, the largest Portuguese hotel chain with over 100 hotels worldwide.
We are looking for a proactive and hands-on Human Resources Business Partner to lead and manage all HR operations within our vibrant 4-star hotel, ensuring compliance with UK employment law, brand standards, and best practices. This role is critical to maintaining high staff morale, low turnover, and a strong, service-focused culture through effective training, communication, and leadership.
Your Responsibilities:
- Ensure HR operations and documentation are accurate, fully compliant with UK legislation, and audit-ready at all times.
- Handle all HR administration, including maintaining personnel files and safeguarding confidential information with absolute discretion.
- Oversee the recruitment process from start to finish, including advertising roles, interviewing, on-boarding, and supporting departmental induction and probation.
- Lead all training and development efforts by compiling an annual training calendar, coordinating statutory and brand training, and promoting continuous staff growth.
- Drive performance management and succession planning, including appraisals, coaching, grievance procedures, and disciplinary actions – always securing prior approval where needed and staying within budget.
- Support and coach line managers in dealing with employee relations, conflict resolution, and policy application.
- Develop a motivated and engaged workforce through: Empowerment and coaching, Effective delegation, Clear communication, Recognition programmes.
- Promote staff welfare and ensure health & safety standards are met; keep notice boards and communications relevant and updated.
- Manage staff initiatives including Employee of the Month, birthday celebrations, Christmas parties and other team events.
- Facilitate a structured exit interview process, analysing trends to improve retention and inform recruitment strategy.
About You:
- Proven experience as a HR Business Partner or senior HR generalist in the hospitality sector.
- Eligible to work in the UK.
- CIPD qualified (Level 5 minimum preferred).
- Knowledge of UK employment law, health & safety, and HR best practices.
- Excellent communication and interpersonal skills with the ability to build trust at all levels.
- Confident in advising management while also approachable and supportive of team members.
- High attention to detail, strong organisation, and the ability to manage multiple priorities.
Do you see yourself in our team? Then we invite you to share your CV and motivation letter with us!
Human Resources Business Partner employer: Pestana Hotel Group
Contact Detail:
Pestana Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Human Resources Business Partner
✨Tip Number 1
Familiarise yourself with the Pestana Hotel Group's values and culture. Understanding their approach to hospitality and employee engagement will help you align your responses during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Pestana Chelsea Bridge Hotel & Spa. They can provide valuable insights into the work environment and expectations, which can be beneficial when preparing for your application.
✨Tip Number 3
Stay updated on UK employment law and HR best practices, especially those relevant to the hospitality sector. This knowledge will not only boost your confidence but also demonstrate your commitment to the role during conversations with the hiring team.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your ability to handle HR operations, training, and employee relations effectively. Being ready to discuss these scenarios will help you stand out as a strong candidate.
We think you need these skills to ace Human Resources Business Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR, particularly within the hospitality sector. Emphasise your knowledge of UK employment law and any specific achievements that demonstrate your ability to manage HR operations effectively.
Craft a Compelling Motivation Letter: In your motivation letter, express why you are passionate about the HR Business Partner role at Pestana Hotel Group. Mention how your skills align with their needs, such as your experience in training and development, performance management, and employee relations.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and concise language, and consider including examples of how you've successfully built trust and rapport in previous positions.
Highlight Your Organisational Abilities: Given the need for strong organisation and attention to detail, provide examples in your application that demonstrate your ability to manage multiple priorities and maintain accurate HR documentation. This will show that you can handle the demands of the role.
How to prepare for a job interview at Pestana Hotel Group
✨Know Your HR Legislation
Familiarise yourself with UK employment law and health & safety regulations. Being able to discuss these confidently will show that you are well-prepared and knowledgeable about the legal aspects of the role.
✨Demonstrate Your Communication Skills
As a Human Resources Business Partner, effective communication is key. Prepare examples of how you've successfully communicated with both management and staff, showcasing your ability to build trust and rapport.
✨Showcase Your Experience in Hospitality
Highlight your previous experience in the hospitality sector, particularly any roles where you managed HR operations. Be ready to discuss specific challenges you faced and how you overcame them to improve staff morale and retention.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet, such as handling employee grievances or performance management issues. Practise your responses to demonstrate your problem-solving skills and approach to conflict resolution.