At a Glance
- Tasks: Support daily office operations and deliver excellent customer service.
- Company: Join a reputable pest control business with a strong community presence.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Other info: Inclusive workplace culture that values diversity and personal development.
- Why this job: Make a real impact by ensuring smooth operations and happy customers.
- Qualifications: Experience in administration and strong communication skills required.
The predicted salary is between 26500 - 28000 £ per year.
Countrywide Pest Control is an established regional pest control business operating across Southern England. We provide specialist pest management services to both commercial and domestic customers, serving urban and rural communities. We have developed a strong reputation across Berkshire, Hampshire, Oxfordshire and Wiltshire.
About the Role
Are you an organised and proactive administrator with a passion for delivering excellent customer service? Countrywide Pest Control is looking for a reliable and detail-oriented Administration Assistant to join our team and support the smooth running of our day-to-day office operations. You'll play an important role in ensuring effective communication between customers, field technicians and management, helping to coordinate service activities and keep administrative processes running efficiently.
What You'll Be Doing:
- Customer Service: Answer incoming telephone calls and emails, responding to customer enquiries professionally and arranging pest control service appointments.
- Scheduling & Coordination: Support the scheduling and dispatching of field technicians, helping to coordinate daily workloads and ensure an efficient service.
- Database Management: Maintain accurate customer records, service information and billing details across internal systems.
- General Administration: Prepare, organise and maintain administrative documents, invoices, reports and correspondence.
- Finance Support: Assist with basic finance administration, including processing payments and following up outstanding customer accounts.
- Office Support: Monitor office supplies and ensure the office remains organised and well equipped.
- Data Management: Complete general clerical duties, including data entry, scanning, photocopying and filing.
About You
We're looking for someone who:
- Has previous experience in an administration, receptionist or office support role.
- Is confident using Microsoft Office, particularly Word, Excel and Outlook.
- Has strong organisational and time-management skills, with the ability to prioritise competing tasks.
- Possesses excellent verbal and written communication skills.
- Has a professional and friendly telephone manner.
- Demonstrates strong attention to detail and accuracy when handling information.
- Is comfortable working in a busy, fast-paced environment.
- Can work independently while also contributing positively as part of a team.
- Has a proactive, flexible and solutions-focused approach to their work.
- Is willing to learn and adapt to new systems, including scheduling and CRM software.
Why Join Countrywide Pest Control?
This is a great opportunity to join an established pest control business in a varied administrative role where your contribution will directly support the customer experience and wider operational team. You'll become an important part of the business, helping ensure our technicians are supported, customers receive an excellent service and daily operations run smoothly.
Interested in joining the team? If you're an organised administrator who enjoys working with people, solving problems and keeping things running efficiently, we'd love to hear from you. Apply today!
At Pest Control Partnership, our people are at the centre of everything we do. We are committed to creating a workplace where everyone feels respected, valued and empowered to succeed. We welcome applications from talented people of all backgrounds, experiences and perspectives.
We believe that diverse teams make better decisions, drive innovation and help us deliver exceptional service to our customers and communities. Guided by our values of People, Environment, Service and Technology, we are building an inclusive culture where everyone has the opportunity to develop their career, contribute their ideas and make a meaningful difference.
We are committed to ensuring our recruitment process is fair, inclusive and accessible. If you require support or an adjustment at any stage of the recruitment process, please let us know and we will work with you to meet your needs where possible and in accordance with local legislation.
Administration Assistant in Newbury employer: Pest Control Partnership
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