At a Glance
- Tasks: Create unforgettable visitor experiences through events and customer service at the Perth Observatory.
- Company: Join the iconic Perth Observatory, a cultural gem in Western Australia.
- Benefits: Full-time role with a unique work environment and community-driven culture.
- Other info: Enjoy a varied role with opportunities for personal growth in a scenic location.
- Why this job: Be part of a passionate team making astronomy accessible and enjoyable for everyone.
- Qualifications: Strong customer service skills and experience in administration required.
The predicted salary is between 30000 - 40000 £ per year.
Join the Perth Observatory
Full-time, 38 hours per week (9:00 AM – 5:00 PM, Monday to Friday) On-site position.
Unique & inspiring workplace in the scenic Perth Hills.
Enjoy a varied role across tourism, events, customer service and administration.
Help create memorable visitor experiences at one of Western Australia’s most iconic astronomy destinations.
About Us
The Perth Observatory is Western Australia’s oldest observatory and a premier cultural tourism destination nestled in the Perth Hills.
We are a passionate, community‑driven organisation operated by the Perth Observatory Volunteer Group Inc. (POVG).
We deliver public tours, astronomy events, workshops, talks and educational experiences supported by a committed team of staff and volunteers.
The Role
Reporting to the Operations Manager this is a varied administration and customer service role at the centre of our tourism operations.
You will be a key contact for visitors, group bookings, volunteers and staff helping ensure our tours, workshops and special events run smoothly.
Your Responsibilities will include but are not limited to
- Managing bookings, amendments, cancellations and refunds through online booking systems.
- Responding to customer enquiries.
- Preparing invoices, quotes, spreadsheets, reports and event information.
- Supporting the coordination of tours, public talks, workshops, courses and special events.
- Maintaining event schedules, booking records and operational information.
- Liaising with and coordinating volunteers for upcoming events.
- Administrative and logistical support for tours and events.
- Basic website and social media updates and newsletter content.
About You
You will have
- Strong experience in a customer service facing role.
- Demonstrated experience in administration and in the preparation of invoices, quotes, reports and spreadsheets.
- Be competent in the full use of Microsoft Office applications e. g. Word, Excel, Power Point, Outlook.
- Have effective time management and organisational skills.
- Have knowledge of or experience in online booking systems, e-commerce or website platforms, Word Press and Woo Commerce.
How to Apply
Appointment to this role is subject to a satisfactory reference and checks.
Please click "Apply for this job" and submit your resume along with a cover letter outlining your experience and suitability for the position.
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On-Site Visitor Experience & Events Coordinator in Bickley employer: Perth Observatory Volunteer Group
The Perth Observatory offers a unique and inspiring workplace nestled in the scenic Perth Hills, making it an excellent employer for those passionate about astronomy and community engagement. With a strong focus on employee growth and a collaborative work culture, staff members enjoy varied roles that contribute to creating memorable visitor experiences at one of Western Australia’s most iconic destinations. Join a dedicated team where your contributions are valued, and you can thrive in a supportive environment surrounded by nature and history.
Contact Details:
Perth Observatory Volunteer Group Recruitment Team
