IT Technician

Working within Perth & Kinross Council is more than a job, it’s about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

Opportunity Details

• IT Technician, 2 Posts (Fixed Term until 31 March 2027) – PKC13322
• Post 1 – £30,689 - £32,866 (36 hours per week)
• Post 2 – £18,413 - £19,719 (21.6 hours per week)
• Location: Carpenter House, Perth

You will provide first and second-line technical support across Perth & Kinross Council and contribute to IT projects as required. The role involves delivering high-quality ICT support through Helpdesk services and on-site assistance across PKC locations during school and business hours, with occasional early mornings, evenings, and weekends. You will also support and guide IT students and colleagues in their daily tasks.

Key Responsibilities

• Working collaboratively to install, configure, maintain, and support ICT equipment, peripherals, and standard software.
• Providing first-line support by logging, prioritising, and resolving user queries and faults via the IT Helpdesk.
• Assisting with the maintenance of the Council's ICT asset register and performing system data input.
• Preparing written and verbal progress reports as required.
• Carrying out other duties as allocated.

Skills & Experience Required

Candidates must be educated to HNC level in an ICT-related discipline or have substantial experience in a professional ICT support environment. You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.

Essential Skills And Experience

• Proven ability to work collaboratively within a team and build effective working relationships.
• Strong organisational skills with the ability to work under pressure, manage multiple tasks and prioritise workload.
• Experience in handling technical enquiries and providing specialist advice, including investigation and problem resolution.
• Clear and confident communication skills, able to explain technical issues to users with varying levels of knowledge.

Technical Expertise Required

• Microsoft Windows 11 operating systems and PCs in an enterprise environment.
• Enterprise printing solutions.
• Microsoft 365 (Office 365).
• IT Service Management (ITSM) or Helpdesk software.

Desirable Experience

• Supporting Android smartphones, iPads, and audio-visual equipment.
• Using Active Directory and Microsoft Management Console (MMC).
• Working with Microsoft System Centre Configuration Manager (SCCM).
• Using service desk tools such as Ivanti Service Desk.
• Familiarity with automated call distribution (ACD) systems.
• Previous experience in a Council or educational environment.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and demonstrate our values and behaviours.

Here’s What We Can Offer You

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family-friendly and positive work/life balance policies such as flexible working, maternity, paternity & adoption leave, volunteering time off and our wellbeing framework.
• Flexi-time
• Access to a range of benefits.

Next Steps

We would love to hear from you and would encourage you to get in touch with Kevin Brown on (01738) 475555 to find out more. Click "APPLY NOW". External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer. We welcome applications from everyone and, as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. If you have lived overseas for a period of 12 months or more (continuous or total) within the last 10 years, an Overseas Criminal Record Check will be required. Appointments are based on evidence supplied during the selection process. A confirmed offer of employment and commencement in the post will be subject to the outcome of mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.