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- Tasks: Support community safety and enforcement, handle customer queries, and manage parking applications.
- Company: Join Perth & Kinross Council, a people-focused organisation making a real difference in the community.
- Benefits: Enjoy flexible working, generous leave, and professional development opportunities.
- Why this job: Be part of a dynamic team that values collaboration and community impact.
- Qualifications: Enthusiastic communicators with problem-solving skills and a customer-first attitude are welcome.
- Other info: Diversity is celebrated; we encourage all backgrounds to apply.
The predicted salary is between 23800 - 25200 £ per year.
Community Support and Enforcement Assistant
Join to apply for the Community Support and Enforcement Assistant role at Perth & Kinross Council
Community Support and Enforcement Assistant
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Join to apply for the Community Support and Enforcement Assistant role at Perth & Kinross Council
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Main Purpose of the Role
Working within Perth & Kinross Council is more than a job, it\’s about being part of something meaningful. It\’s about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.
Main Purpose of the Role
Working within Perth & Kinross Council is more than a job, it\’s about being part of something meaningful. It\’s about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.
We Currently Have The Following Opportunity
Community Support and Enforcement Assistant, 2 Posts – PKC12995
£27,836 – £30,295
Pullar House, Perth
An exciting opportunity has arisen in our newly formed Community Support and Enforcement Team for Community Support & Enforcement Assistants.
You will work within the team\’s information hub, supporting the Community Support and Enforcement team. The team has a wide-ranging remit dealing with Parking, Community Safety, Emergency Response, Community Resilience and Visitor Management.
You will communicate with our customers using various methods of contact including face to face, telephone and through written correspondence.
You will be responsible for monitoring the life cycle of Penalty Charge Notices, responding to Penalty Charge Notice appeals and all associated correspondence, processing and assessing Blue Badge and parking permit applications, assisting with management of our vehicle pound and authorising the immobilisation of vehicles, providing a minute taking service, deal with reports of anti-social behaviour, referring it to the appropriate part of the team for follow up action, collate and analyse a range of information and support the team in all aspects of its remit.
You will report to a Senior Community Support and Enforcement Officer.
The standard hours of work for this role are Monday to Friday from 8.45am to 5pm but due to the level and the nature of the post, there will be an expectation that you will work flexibly, and this could include evenings and weekends for attending public meetings/events or other business critical tasks.
Skills & Experience Required
We are looking for an enthusiastic and self-motivated individual who is a pro-active and effective communicator, with a polite and discrete manner and excellent problem solving and customer service skills.
You must be willing to participate in the team\’s standby rota, being \”on call\” for every one in ten weeks, to ensure adequate emergency response capability and provide logistic support in the event of an incident.
We are looking for a good team player who understands the need to work collaboratively with colleagues across Perth & Kinross Council in addition to our external partners, recognising and valuing other people\’s strengths.
You must be able to work on your own initiative in an organised and structured manner with minimal supervision and have a proven track record in delivering customer service.
You must be flexible, maintain a high level of attention to detail, and be able to multitask and prioritise your work, whilst meeting legislative deadlines.
You will be able to identify and resolve problems independently at an early stage, offer solutions and work to a \”think yes\” approach, putting the customer first.
You should have a non-judgemental attitude, be empathetic and sensitive to the needs of our customers and maintain confidentiality at all times, in line with Data Protection.
As this role will have its challenges, it\’s crucial that you are resilient to deal with these and any hurdles you may encounter, and that you have strength of character and are solution-focused to achieve the intended outcomes.
A good basic knowledge of the various Legislation pertaining to the team would be beneficial and professional best practice is required, as well as a thirst for keeping your own learning up to date and be open to ongoing personal development.
You will be computer literate with proven IT skills and competent in the use of all Microsoft packages.
Working at Perth & Kinross Council
Our values and behaviours influence our work and support us in the delivery of our key priorities . In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours . Find out more about Perth & Kinross Council and you could soon be joining our team!
Here\’s What We Can Offer You
- A generous annual leave package
- 6 days public holiday and an additional discretionary day
- Eligibility to join our pension scheme
- Family friendly and positive work/life balance policies such as Flexible Working , Maternity, Paternity & Adoption leave , time off for volunteering and our Wellbeing Framework
- Flexi time
- Access to a range of benefits
We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.
Next Steps
We would love to hear from you and would encourage you to get in touch with Mairi MacDougall at or on to find out more.
Click \”APPLY NOW\”
External candidates are required to provide 2 references, including email addresses. One of these must be your current or most recent employer.
We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.
Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.
To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check.
If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.
A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.
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Community Support and Enforcement Assistant employer: Perth & Kinross Council
Contact Detail:
Perth & Kinross Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support and Enforcement Assistant
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Community Support and Enforcement Assistant role. Understanding the specifics, such as dealing with Penalty Charge Notices and community safety issues, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your communication skills by engaging with local community groups or forums. This not only builds your network but also gives you practical experience in handling community-related issues, which is crucial for this role.
✨Tip Number 3
Research Perth & Kinross Council's values and behaviours. Aligning your personal experiences with their mission can set you apart, especially when discussing how you can contribute to their community-focused initiatives.
✨Tip Number 4
Prepare for potential interview questions by reflecting on past experiences where you've demonstrated problem-solving and customer service skills. Being ready to share specific examples will highlight your suitability for the role.
We think you need these skills to ace Community Support and Enforcement Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Community Support and Enforcement Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous roles or experiences that demonstrate your customer service skills, problem-solving abilities, and teamwork. Use specific examples to illustrate your capabilities.
Highlight Soft Skills: The role requires excellent communication and interpersonal skills. Make sure to mention your ability to work collaboratively, handle sensitive situations with empathy, and maintain confidentiality in your application.
Prepare for Values-Based Questions: Since the council values its behaviours and values, be ready to provide examples of how you've demonstrated similar values in past experiences. This could include instances of resilience, flexibility, and a customer-first approach.
How to prepare for a job interview at Perth & Kinross Council
✨Show Your Passion for Community Support
Make sure to express your enthusiasm for community service during the interview. Share specific examples of how you've contributed to your community in the past, as this role is all about making a difference in people's lives.
✨Demonstrate Effective Communication Skills
Since the role involves various forms of communication, be prepared to showcase your communication skills. Practice articulating your thoughts clearly and consider discussing a time when you successfully resolved a customer issue through effective communication.
✨Highlight Problem-Solving Abilities
The job requires strong problem-solving skills, so come prepared with examples of challenges you've faced and how you overcame them. This will demonstrate your ability to think on your feet and find solutions independently.
✨Familiarise Yourself with Relevant Legislation
Having a basic understanding of the legislation related to community support and enforcement will set you apart. Research key laws and regulations that pertain to the role, and be ready to discuss how they impact your work.
