At a Glance
- Tasks: Ensure cleanliness and stock levels at Dunkeld Public Convenience while engaging with the public.
- Company: Join Perth & Kinross Council, a people-focused organisation making a real difference.
- Benefits: Generous annual leave, pension scheme, and flexible working options.
- Other info: Opportunities for training and professional development in a dynamic environment.
- Why this job: Be part of a supportive team and contribute to community wellbeing.
- Qualifications: Must be physically fit, customer-friendly, and comfortable with technology.
The predicted salary is between 31500 - 38500 £ per year.
Main Purpose of the Role
Working within Perth & Kinross Council is more than a job; it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.
You will be based at Dunkeld Public Convenience (PC). The contracted shift pattern will be a 3-day rotation i.e. 3 days on – 3 days off. You should have a willingness to work overtime when required.
Duties include the day-to-day operation of a busy PC, ensuring that work is undertaken according to instructions received. The successful candidate will deal with the public on a daily basis and must have good customer relations and communication skills and ensure the facilities are cleaned and stocked correctly.
Applicants must be numerate and literate and be comfortable with modern technology as you will be tasked with accepting card and cash payments and consolidation and security of those payments at the end of the working day.
You must be capable of carrying out the physical demands of the post and be able to communicate effectively with the members of the public and other team members and PKC colleagues.
You will have the opportunity to participate in on-the-job training, and your continuous development will be encouraged and supported throughout your career with Perth & Kinross Council.
As an employee of Perth & Kinross Council, you will have access to a wide range of rewards and benefits such as receiving a generous annual leave entitlement, automatic membership of our pension scheme (unless you choose to opt out) and many more.
To be successful in this role, you will be physically fit and be prepared to clean a busy public convenience. You will have a strong constitution with regards to adverse odours and may be required to work overtime. You will bring a positive energy and have the ability to work well as a lone worker and part of a team. You will be aware of Health & Safety legislation. You will have the ability to carry out inspections, ensuring that your facility is safe for members of the public to use, any defects are reported to your Foreman/Supervisor.
A driving licence is not essential but would be desirable.
We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work-life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.
All new employees have a four-month probationary period. Further details are available in the FAQs at “How to apply for a job or apprenticeship with us”.
Next Steps
We would love to hear from you and would encourage you to get in touch with Dimitar Beshlishki on 01796 474616 to find out more.
External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer.
We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.
Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.
To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check. If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.
A confirmed offer of employment and commencement in the post will be subject to the outcome of the above-mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.
Toilet Attendant, Dunkeld Public Convenience, (Base is Pitlochry Depot) - PKC14178 employer: Perth and Kinross Council
Crieff High School, part of Perth & Kinross Council, is an exceptional employer that prioritises the well-being and professional growth of its staff. With a commitment to a positive work-life balance, flexible working arrangements, and access to ongoing training, we foster a supportive environment where educators can thrive. Located in the picturesque Strathearn area, our school not only offers a vibrant community but also the chance to make a meaningful impact on the lives of young people.
StudySmarter Expert Advice🤫
We think this is how you could land Toilet Attendant, Dunkeld Public Convenience, (Base is Pitlochry Depot) - PKC14178
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Perth and Kinross Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Perth and Kinross Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Toilet Attendant, Dunkeld Public Convenience, (Base is Pitlochry Depot) - PKC14178
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Perth and Kinross Council:Your cover letter is your chance to shine! Tell us why you want to work at Perth and Kinross Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Perth and Kinross Council!
How to prepare for a job interview at Perth and Kinross Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
