Support Officer - Early Intervention and Access Team, Almondbank House, Perth - PKC14070

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We are seeking an enthusiastic practitioner to join the Early Intervention and Access Team. This is a pivotal role providing high quality operational, administrative, and coordination support to the team, enabling the effective delivery of services to children, young people, and families.

The role supports social work practitioners by managing systems, information, performance data, and service processes to ensure timely interventions, statutory compliance, and positive outcomes for children and families. The role goes beyond routine administration and requires a high level of independence, judgement and initiative.

• Collate, analyse, and present statistical and performance information relating to children’s social work activity, including referral volumes, response times, and statutory performance indicators.
• Assist Team Leader and Managers in monitoring service performance against statutory requirements and internal targets.
• Contribute to service reviews, inspections, audits, and improvement planning by providing accurate and timely performance data.
• Support the preparation of information required for partner agencies, inspections, complaints, and other information requests.
• Review working methods and administrative processes to ensure efficiency, consistency, and compliance.
• Propose and implement improvements to systems and procedures where required.
• Ensure administrative processes support statutory timescales and service priorities.
• Demonstrate flexibility in managing competing priorities within a high demand social work environment.
• Uphold the Council’s values, Employee Charter, Customer Care Standards, and Code of Conduct.

Essential

• Experience in an administrative, coordination, or support role within children’s services, social work, education, or a related public sector environment.
• Strong ICT skills, including Microsoft Office and database systems.
• Experience of compiling and analysing statistical and performance information.
• Excellent organisational, communication, and prioritisation skills.
• Ability to work independently, manage sensitive information, and exercise sound judgement.
• Ensure all administrative practice complies with legislation, including Data Protection, Information Governance, Health and Safety, and Equality duties.
• Apply strict confidentiality, discretion, and professional judgement when handling sensitive social work information.
• Maintain awareness of current legislation, policy, and guidance relevant to children’s social work and early intervention services, sharing relevant updates with the team.
• Promote a professional, customer focused approach always.

Desirable

• Experience supporting statutory children’s social work teams (e.g. referrals, child protection, looked after children).
• Supervisory experience.
• SVQ Level 3 in social care or HNC in Business Administration or equivalent qualification.

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

All new employees have a four-month probationary period. Further details are available in the FAQs at “How to apply for a job or apprenticeship with us”.

Next Steps: We would love to hear from you and would encourage you to get in touch with Debbie Reilly-Davidson, Operational Manager on 01738 476829 to find out more.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements.

Working with children and/or protected adults is regarded as a regulated role and under the Disclosure (Scotland) Act 2020 you will be required to join the PVG Scheme or undergo a PVG Scheme update check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.