Senior Clerical Assistant, Pullar House, Perth - PKC13844

Working within Perth & Kinross Council is more than a job; it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

This full-time, permanent position of Senior Clerical Assistant within the City Locality Housing Team is extremely busy and varied. The Senior Clerical Assistant is the first point of contact for customers both internal and external accessing our service through reception and telephone calls, generic email inbox etc.

The Senior Clerical Assistant will provide administrative support within the locality housing team in relation to managing appointments, preparing documents, updating systems etc. This role places a strong focus on customer service.

This is an exciting opportunity for a dynamic individual who has a flair for customer service, to provide administrative support for housing staff within the locality housing team in Pullar House. If you have an interest in housing, this is an excellent development opportunity. This role is fully office-based and there is no opportunity for hybrid working.

• You must be an organised and structured individual, capable of prioritisation and working to tight deadlines, whilst being able to react as situations arise.
• You must have a commitment to providing a high standard of customer service, communicating well both verbally and in writing with an empathetic and non-judgemental approach.
• You must be competent in the use of all Microsoft packages, specifically Word, Outlook and Excel, and be digitally competent and comfortable in learning new systems.
• You must be able to work well within a team environment, but also using your own initiative and seek solutions to problems.
• You must be able to appropriately apply confidentiality when using and sharing information and have an awareness of the relevant legislation.
• You must be comfortable and confident in handling cash as there is a requirement to reconcile petty cash.
• You must be able to evaluate the significance and urgency of information received and take appropriate action.
• You must be friendly, outgoing and approachable, good at multi-tasking and a committed team player who can work well within a large team and be open to others' thoughts and opinions.

• Sensitivity and empathy.
• An interest in working with diverse social groups.
• Excellent communication skills (verbal and written).
• A customer-first approach to work.
• Negotiation and influencing skills.
• The ability to adapt to different situations.
• Self-motivation and tenacity.
• The ability to make decisions, work under pressure and to meet deadlines.
• The ability to work flexibly, on their own initiative and as part of a team.
• The ability to understand basic relevant legislation.

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work-life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part-time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

Next Steps: We would love to hear from you and would encourage you to get in touch with Carrie Clark, Area Co-ordinator to find out more.

External candidates are required to provide 2 references, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above-mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.

All new employees have a four-month probationary period.