Housing Assistant, Pullar House, Perth - PKC14109

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job; it's about being part of something meaningful. It’s about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We are looking for a motivated, adaptable and customer-focused individual to join our Housing Services team in a dynamic, mobile role supporting locality teams across Perth & Kinross. This is an excellent opportunity for someone who enjoys variety and wants to develop a broad knowledge of housing management while making a real difference to local communities.

This is a flexible, mobile post supporting locality housing teams across the Council. You will travel between offices to provide cover where required, helping to maintain consistent service delivery during periods of pressure or absence.

Alongside core Housing Assistant duties, you will also contribute to service governance by supporting audit and assurance work, helping to promote consistency, compliance and continuous improvement across the service.

You will carry out a wide range of duties, including:

• Providing flexible cover across locality teams
• Delivering housing information and advice across key services
• Supporting Housing Officers with casework and customer enquiries
• Assisting with rent account monitoring and arrears processes
• Preparing tenancy documentation and supporting new tenant sign-ups
• Carrying out home visits as part of housing management duties
• Managing correspondence and maintaining accurate records
• Administering services including garages, lock-ups and garden maintenance schemes
• Undertaking customer satisfaction surveys and gathering feedback
• Supporting governance activity, including audits and assurance checks
• Identifying opportunities to improve service consistency and quality
• Providing administrative support including appointments, meetings and filing systems

Skills & Experience Required

Experience:

• Experience working in a customer-focused or administrative role
• Experience handling enquiries and providing advice or support to customers
• Experience of managing records and maintaining accurate information
• Experience of working independently and managing competing priorities
• Experience within housing or a local authority setting is desirable but not essential

Knowledge:

• Understanding of customer service principles and delivering high-quality services
• Awareness of housing management services and tenancy processes (desirable)
• Understanding of the importance of confidentiality and data protection
• Awareness of governance, audit, or compliance processes (desirable)

Personal attributes:

• Flexible and adaptable, with the ability to work effectively across different teams
• Well organised, with strong prioritisation and time management skills
• Proactive and self-motivated, with the confidence to use initiative
• Strong communication skills, both verbal and written
• A customer-focused approach, with a commitment to delivering a high standard of service
• High level of attention to detail, particularly in record keeping and audit work
• A professional and reliable approach, with a commitment to consistency and quality
• Willingness and ability to travel across localities

CIH Level 3 Certificate/Diploma in Housing Practice or a HNC (Higher National Certificate) in:

• Housing
• Business Administration
• Social Care

Other Level 3 professional qualifications in a related field will also be considered. Must be computer literate with proven IT skills in Microsoft Office applications. Experience of using computer databases and management systems.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.

Here’s what we can offer you:

• A generous annual leave package
• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
• Flexi time
• Access to a range of benefits

A healthy work-life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part-time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

Next Steps

We would love to hear from you and would encourage you to get in touch with Nicola Muirhead, Team Leader on 01738 474542 to find out more.

External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer.

Internal applicants applying for secondment must obtain line manager approval through the secondment form available under My Forms – Secondment Request Form on MyView. Please note that secondment requests are considered on a case-by-case basis.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check. A confirmed offer of employment and commencement in the post will be subject to the outcome of the above-mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.

All new employees have a four-month probationary period. Further details are available in the FAQs at “How to apply for a job or apprenticeship with us”.