Housing Officer, Crieff Area Housing Office

Location: Crieff Area Office 32 James Square Crieff, PH7 3EY

Salary: £31,984 – £35,100 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 36 hours per week

Main Purpose of the Role

Working within Perth & Kinross Council is more than a job, it\’s about being part of something meaningful. It\’s about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Do you enjoy working with people? If so, we have an exciting opportunity for the right person.

This is a Housing Officer role within the South Locality Housing Team. The post will be based at our Crieff office. You will work as part of a team and will report to and support the Area Co-ordinator in providing a comprehensive housing management service to tenants and residents in your area.

You will help to create vibrant, attractive, safe and sustainable neighbourhoods and communities. You will ensure that tenants are comfortable, supported and secure in their homes and provide accurate and relevant advice and guidance to help tenants to manage and sustain their tenancies.

Services you will provide in your area include estate and tenancy management including neighbourhood, anti-social behaviour and environmental complaints; rent and arrears management; housing advice, assistance and information.

You will work Monday to Friday from 8.45am-5pm but will participate in a flexi scheme.

Skills & Experience Required

You will need to be organised and structured in your approach to the role and be able to prioritise and react quickly to changing situations within appropriate timescales.

You will bring a positive energy; embrace change and work with the business to ensure optimum service is always provided.

You will have the ability to understand basic relevant legislation.

The successful candidate should hold the following behaviours, skills and attitudes:
• sensitivity and empathy
• organisational skills to plan, prioritise and schedule activities in advance for self and others
• digital skills to operate, organise and maintain relevant systems and equipment ensuring the integrity of data, appropriate security, access and housekeeping
• excellent communication skills (verbal and written)
• a customer-first approach to work
• negotiation and influencing skills
• leadership skills
• the ability to adapt to different situations
• self-motivation and tenacity
• problem-solving skills
• the ability to make decisions, work under pressure and to meet deadlines
the ability to work flexibly on their own initiative and as part of a team.

Candidates should ideally hold a Chartered Institute of Housing Level 3/4 Certificate/Diploma in Housing Practice or relevant equivalent; have experience of working in housing and or related environment; be computer literate with proven IT skills.

You must have a valid driving licence and access to a vehicle for work as this post requires you to travel to a variety of locations across Perth and Kinross.

• 6 public holidays and an additional discretionary day

We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

We are committed to being a more inclusive employer – to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

Next Steps

We would love to hear from you and would encourage you to get in touch with Gillian Walker, Co-Ordinator (Housing) on GCWalker@pkc.gov.uk to find out more.

Click “APPLY NOW”

External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland form. If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.

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