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- Tasks: Coordinate service schedules and support field engineers in a dynamic environment.
- Company: Join a leading generator hire company based in Bristol.
- Benefits: Enjoy a competitive salary, bonus scheme, and excellent training opportunities.
- Why this job: Make a real impact by enhancing customer service and supporting engineering teams.
- Qualifications: Strong communication skills and a keen interest in mechanical or electrical equipment.
- Other info: 23 days holiday plus bank holidays, with career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for a Service Coordinator to join a leading generator hire company based in Bristol. The role focuses on supporting the Service Department and its team of field engineers, planning and scheduling customer servicing requirements. You will liaise with both internal and external customers, so excellent communication skills are essential.
Key Responsibilities- Process and arrange monthly service jobs from the service due audit report.
- Plan, schedule, and execute all customer servicing requirements.
- Organise Service Department engineers to respond to customer needs while maximising available resources.
- Ensure engineering resources are allocated efficiently and profitably.
- Quality check service reports and job sheets, maintaining records for invoicing and departmental budgets.
- Update generator records with new information, e.g., serial numbers.
- Deal professionally with customer enquiries and continually seek ways to improve customer support.
- Raise quotations after service visits where required.
- Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met.
- Arrange customer breakdown repairs and order parts by liaising with the Service Sales and Parts Support teams.
- Provide support to field service engineers to ensure tasks are completed, including occasional out-of-hours work.
- Book and prepare equipment for each job, ensuring it is serviceable and available.
- Produce Risk Assessments and Method Statements for service works using the template library.
- Keen interest in mechanical or electrical equipment; generator knowledge advantageous but not essential.
- Strong organisational, communication, and customer service skills.
- Commercial awareness to ensure jobs are cost-effective and identify business opportunities.
- Proficient IT skills, including Excel, Word, Outlook, and experience with CRM systems such as SAP, Kerridge, or Microsoft Dynamics MS365.
- Ability to multi-task, work under pressure, and build effective working relationships.
- EOT Bonus Scheme – share in company profits.
- Training, upskilling, and career progression opportunities.
- Company pension scheme and private medical scheme with low excess.
- Life assurance with access to additional healthcare support and counselling.
- 23 days holiday plus bank holidays, increasing with length of service.
To apply, please send a current CV. If you have any questions, please contact Pertemps Technical on 0117 929 4422, option 3.
Service & Scheduling Coordinator in Wick employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Scheduling Coordinator in Wick
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and engineers, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service & Scheduling Coordinator in Wick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Coordinator role. Highlight your organisational skills and any experience with scheduling or customer service. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since you'll be liaising with customers and engineers, it's crucial to showcase your communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Highlight Relevant Experience: If you've worked with mechanical or electrical equipment before, make sure to mention it! Even if you don't have direct generator knowledge, any related experience can set you apart from other candidates.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pertemps
✨Know Your Stuff
Make sure you brush up on your knowledge of mechanical and electrical equipment, especially generators. Even if you’re not an expert, showing a keen interest and understanding of the basics can really impress the interviewers.
✨Show Off Your Organisational Skills
Since the role involves planning and scheduling, be ready to discuss how you manage multiple tasks. Prepare examples from your past experiences where you successfully organised schedules or coordinated teams to meet customer needs.
✨Communicate Like a Pro
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. Think about how you would handle customer enquiries or resolve issues, and be prepared to share those scenarios during the interview.
✨Get Familiar with Tech Tools
Brush up on your IT skills, especially with tools like Excel, Word, and any CRM systems you’ve used. If you have experience with SAP or Microsoft Dynamics, make sure to highlight that. Being tech-savvy will show you’re ready to hit the ground running.
