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- Tasks: Manage customer orders and resolve delivery queries in a fast-paced environment.
- Company: Join a dynamic team focused on excellent service delivery.
- Benefits: Earn £12.75 per hour with a supportive work culture.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: 2+ years admin experience, strong communication, and Microsoft Office skills.
- Other info: Opportunity for growth and teamwork in a vibrant setting.
The predicted salary is between 11 - 14 £ per hour.
We are looking for a motivated Customer Service Administrator to join our busy team on a 12–18 month basis. You will play a vital role in ensuring excellent service delivery by managing customer orders, resolving delivery queries, and providing essential administrative support.
Location: Wellingborough, NN8 6BS
Hours: Monday to Friday, 9:00am – 5:30pm (1-hour break: 30 mins paid, 30 mins unpaid)
Pay: £12.75 per hour
Your Role Will Involve:
- Processing customer orders and preparing delivery paperwork
- Responding to customer enquiries by phone and email
- Resolving delivery and collection issues quickly and professionally
- Updating customer records and tracking documents accurately
- Sharing reports and updates with customers within agreed timeframes
- Liaising with departments such as Transport and IT to resolve issues
- Supporting other team members to ensure consistent service across contracts
What We’re Looking For:
- 2+ years administrative experience, ideally in a logistics or transport environment
- Confident using Microsoft Office (Outlook, Excel, Word); TMS/logistics software a plus
- Strong communication and customer service skills
- Excellent attention to detail and ability to meet deadlines
- Proactive, well-organised, and able to work under pressure
- A team player who can also work independently
As part of our application process, you will be required to attend an initial interview via Microsoft Teams. If you are successful in this first stage, we will then arrange a day for you to meet the team and demonstrate your computer skills and familiarity with the Microsoft Office package. Please apply with your CV. Please note that only candidates with demonstrable relevant experience will be considered.
Customer Service Administrator in Wellingborough employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Wellingborough
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your responses during the interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to prepare questions for them! Asking insightful questions not only shows your enthusiasm but also helps you gauge if the role is right for you.
✨Tip Number 4
After the interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your appreciation for the opportunity.
We think you need these skills to ace Customer Service Administrator in Wellingborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in administrative roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your logistics or transport background!
Show Off Your Communication Skills: Since you'll be dealing with customer enquiries, it's important to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pertemps
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator. Familiarise yourself with common customer service scenarios and how to handle them. Brush up on your knowledge of logistics and transport, as this will show you're serious about the position.
✨Show Off Your Skills
Since the job requires proficiency in Microsoft Office, be ready to discuss your experience with Outlook, Excel, and Word. Prepare examples of how you've used these tools in previous roles, especially in managing customer orders or tracking documents.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on answering questions clearly and confidently, especially those related to customer service and problem-solving. This will help you feel more at ease during the actual interview.
✨Be a Team Player
During the interview, highlight your ability to work both independently and as part of a team. Share specific examples of how you've collaborated with others to resolve issues or improve service delivery. This will demonstrate that you can fit into their busy team seamlessly.
