Water System Optimisation Analyst

We are looking for a Water System Optimisation Analyst to join Thames Water permanently. This is an exciting opportunity to work in a busy operational environment, within a high-profile team where contacts are made with multiple stakeholders across the business. The Water System Optimisation Analyst is responsible for a geographical & hydraulic system area of the Thames Water potable water system, typically serving hundreds of thousands of properties, and is tasked to use their technical expertise in hydraulic system operations towards achieving key operational and regulatory targets. This is a Monday-Friday role 36 Hours. Located at Ashford Common, (WTW) - TW15 1RU. (Hybrid)

What will you be doing as a Water System Optimisation Analyst?

• This is vital for Thames Water to maintain and improve its status at a time when the business gears up for challenges from a Customer Service and Leakage perspective.
• Through the course of the role, the candidate will work towards the reliable operation of assets and the hydraulic system, water quality, leakage management, giving operational input into Engineering projects, risk assessing activities on the Network and Production sites, drafting safe method statements and the management of unplanned events.
• Monitor, investigate and resolve low-pressure issues, complaints, and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas and developing solutions to individual problems or emerging risks.
• Monitoring the District Metered Area (DMA) and District Meter (DM) availability for emerging issues and supporting the technical resolution of the maintenance workstream.
• Directing the technical operational input into engineering and customer-led projects.
• Be the technical system operations support on unplanned emergency events to mitigate adverse effects to the customer, Interruptions to supply, water quality, and brand image.
• Write and assess risk assessments for the work impacting the clean water hydraulic system, for example, the repair of leaks, the operation of assets on the network, production site outages and various other workstreams.
• Support monitoring of pressure-managed areas and management of information.
• Ensure all activities follow Thames Water Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
• Assist with analysis of long-term issues such as excessive head loss, low flows, area integrity, supply resilience and water quality turnovers.
• Formulating operating strategies in conjunction with the water control centre and highlighting instances of non-compliance, balancing the drivers of leakage reduction and customer pressures, while maintaining a calm operation of the system.
• Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems.
• Design and update line schematics of water pressure zones and the hydraulic systems, to help management and investigation of issues.
• Assess and approve all new connection or development requests coming from the customer.

What should you bring to the role?

• Have a thorough understanding of the water industry regulatory measures relating to customer satisfaction, leakage, water quality, customer low pressures and interruptions.
• You will be able to demonstrate this when risk-assessing activities are being carried out on a hydraulic system level.
• Having strong communication and management skills is required when negotiating or liaising with different stakeholders in this role.
• Have good analytical, problem-solving, and negotiating skills and an extreme willingness to learn and work hard to drive their career within Thames Water.

What’s in it for you?

• Offering a salary up to £36,000 per annum, depending on skills and experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTS and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.