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- Tasks: As a Water Quality Technician, you'll collect and test water samples to ensure quality.
- Company: Thames Water is the UK's largest water and wastewater company, serving 15 million customers daily.
- Benefits: Earn £14.03 per hour with opportunities for extra training and support.
- Why this job: Join a team making a real difference in water quality and community health.
- Qualifications: Excellent customer service skills and a clean driving license are essential.
- Other info: This role involves travel and a five-week rotation, perfect for those who love variety.
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you’ll be doing as a Water Quality Technician:
- Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.
- Collecting samples from treatment works, reservoirs, and customer addresses will involve regular cold calling, so a high level of assurance and strong customer service skills are an absolute necessity.
- You will have access to the equipment you need to complete testing on your vans, including bottles, thermometers, and other relevant equipment required for your role.
- You’ll oversee the management of the maintenance of your sampling records and sampling equipment to UKAS and DWI standards.
- Planning your workload and delivering a monitoring program, liaising with the Technical Scheduling team, CSWQ group, and Process Team for technical data and Regulatory and Performance team for all reactive work, all in line with Company Protocols.
- Other duties will include investigating possible supply issues, whilst effectively planning routes and collection programs.
- Arranging appointments with customers and sampling customer complaints, and taking part in events.
- Taking part in an out-of-hours roster which includes weekends, working on a five-week rotation.
- Driving is a huge part of this role, so to be happy driving for a large portion of your day.
What you should bring to the role:
- Have excellent customer service skills as you will be visiting customer homes on behalf of Thames Water.
- Have the confidence to cold call upon residential and commercial properties.
- Be organised and work well on your own.
- Have excellent attention to detail, as you will have to keep records of all samples taken daily.
- Have existing knowledge or be open to learning the water industry and processes relevant to this area of work.
- Have excellent written and oral communication and interpersonal skills, as well as being computer literate.
- To be comfortable driving a large-sized commercial van and be poised driving in busy environments, such as city centres or enclosed estates, as well as remote rural locations.
- A clean driving license is essential, journey planning and route-finding demonstrate efficiency as well as good driving knowledge, as you will be working as part of a busy team across a wide geographical area.
What’s in it for you?
- Hourly Pay rate: £14.03
- Location: Latton, Cirencester - GL7 5QF. This role will involve travel to various locations in the surrounding area on a daily basis.
- Length of assignment: 26 weeks
- Hours: 38 hours per week
Please note you will be on assignment at Thames Water via Pertemps.
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water:
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life’s essential services, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.
Our overarching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Water Quality Technician employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Quality Technician
✨Tip Number 1
Familiarise yourself with the water quality testing processes and regulations in the UK. Understanding UKAS and DWI standards will not only boost your confidence but also show your commitment to the role during interviews.
✨Tip Number 2
Practice your customer service skills, especially in cold calling scenarios. Role-playing with a friend or family member can help you become more comfortable and effective when approaching residential and commercial properties.
✨Tip Number 3
Brush up on your organisational skills by creating a mock schedule for sample collection and route planning. This will demonstrate your ability to manage your workload efficiently, which is crucial for this position.
✨Tip Number 4
Get familiar with the geographical area around Cirencester. Knowing the local routes and potential challenges will not only make you more efficient but also impress your interviewers with your proactive approach.
We think you need these skills to ace Water Quality Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Water Quality Technician role. Emphasise your customer service skills, attention to detail, and any previous experience in the water industry or similar fields.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for water quality and customer service. Mention specific examples of how you've demonstrated these skills in past roles, and express your enthusiasm for working at Thames Water.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to work independently, and proficiency in written and oral communication. These are crucial for the role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Pertemps
✨Showcase Your Customer Service Skills
As a Water Quality Technician, you'll be visiting customer homes regularly. Make sure to highlight your customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided excellent service in the past.
✨Demonstrate Your Organisational Skills
This role requires you to manage sampling records and equipment meticulously. Be prepared to discuss how you stay organised and manage your workload effectively. You might want to mention any tools or methods you use to keep track of tasks and appointments.
✨Familiarise Yourself with the Water Industry
Having knowledge about the water industry can set you apart from other candidates. Do some research on Thames Water and the processes involved in water quality testing. Being able to discuss relevant topics will show your genuine interest in the role.
✨Prepare for Driving Scenarios
Since driving is a significant part of this job, be ready to talk about your driving experience, especially in busy environments. You could also prepare to discuss how you plan routes efficiently and handle unexpected driving challenges.
