Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team of Contact Centre Advisors to deliver top-notch customer service.
- Company: Join a dynamic company focused on excellence in customer support.
- Benefits: Competitive salary, 24 days holiday, and opportunities for bonuses.
- Why this job: Make a real impact by leading a motivated team and enhancing customer experiences.
- Qualifications: Experience in a supervisory role with strong communication and leadership skills.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 32000 - 34000 £ per year.
Location: Hedge End
Working Hours: Monday to Friday, 08:00–17:00 (40 hours per week)
Salary: £32,000–£34,000 per year (with potential to earn more through On-Target Earnings)
Holiday Entitlement: 24 days annual leave
Contract Type: Permanent Position
Job Purpose: The Contact Centre Supervisor is responsible for leading, supporting, and developing a team of Contact Centre Advisors to ensure excellent customer service, strong performance, and full compliance with company processes and quality standards.
Key Responsibilities:
- Manage and lead a team of 7–8 Contact Centre Advisors
- Drive team performance to achieve individual and departmental targets
- Monitor call quality through call listening and quality checks
- Provide regular coaching, feedback, and training to improve performance and customer outcomes
- Identify development needs and support ongoing training initiatives
- Ensure all team members follow correct processes, procedures, and compliance requirements
- Handle customer escalations and take ownership of difficult or complex calls when required
- Support the team during periods of staff shortages or high call volumes
- Ensure customer needs are met consistently and professionally
- Address performance issues and conduct difficult conversations when necessary
- Maintain a positive, motivated, and high-performing team environment
Skills and Experience Required:
- Essential:
- Previous experience as a Contact Centre Team Leader or Supervisor
- Proven ability to lead, motivate, and manage a team
- Strong communication skills, with confidence handling difficult conversations
- Experience dealing with customer complaints and escalations
- Ability to monitor performance and deliver constructive feedback
- Strong organisational and time-management skills
- Desirable:
- Contact centre enrolment experience
- Experience delivering coaching and training within a contact centre environment
Personal Attributes:
- Confident leader with a supportive management style
- Calm and professional under pressure
- Customer-focused with a quality-driven mindset
- Proactive and solution-oriented
How to Apply: To apply for this role, please apply now or contact Amy in our Southampton office for more information.
Contact Centre Supervisor in Southampton employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Supervisor in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your answers and show that you’re a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience as a Contact Centre Supervisor aligns with their needs, especially around team management and customer service.
✨Tip Number 3
Show off your leadership skills! During the interview, share specific examples of how you've motivated your team or handled difficult situations. This will demonstrate your ability to lead and support others effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Contact Centre Supervisor in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in contact centres and any leadership experience you have. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Contact Centre Supervisor role. Share specific examples of how you've led teams and handled customer escalations. We love a good story!
Show Off Your Communication Skills: Since this role involves handling difficult conversations, make sure your application showcases your strong communication skills. Whether it's through your CV or cover letter, let us know how you’ve successfully navigated tough situations in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Pertemps
✨Know Your Team Dynamics
Before the interview, think about how you would lead a team of Contact Centre Advisors. Be ready to discuss your leadership style and how you motivate others. Consider examples from your past experiences where you successfully managed a team or improved performance.
✨Prepare for Tough Conversations
As a Contact Centre Supervisor, you'll need to handle difficult conversations with both customers and team members. Prepare some scenarios where you had to deal with escalated complaints or performance issues, and explain how you approached these situations calmly and professionally.
✨Showcase Your Coaching Skills
Highlight your experience in coaching and training within a contact centre environment. Think of specific instances where your feedback led to improved performance or customer outcomes. This will demonstrate your ability to develop your team effectively.
✨Understand Compliance and Quality Standards
Familiarise yourself with the compliance requirements and quality standards relevant to the role. Be prepared to discuss how you would ensure your team adheres to these standards while maintaining excellent customer service. This shows that you take the role seriously and understand its responsibilities.
