ServiceNow Consultant

We are recruiting for a ServiceNow Consultant for a leading IT service provider. This is a remote role with occasional travel to customer sites. Ideally you will have SC Clearance, if not you must be eligible to obtain it.

Key Accountabilities and Responsibilities

Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of:

• ITIL best practice
• ServiceNow best practice
• Industry trends and use of ServiceNow

Providing business analysis to understand and document customer requirements. Conducting process workshops to:

• Establish current customer requirements and review any solutions already considered to meet the customer’s business needs
• Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow

On smaller projects, where a separate Project Manager has not been assigned, is also responsible for:

• Managing project tasks and timelines from our perspective
• Project progress meetings with the customer
• Providing a single point of contact between the customer and internal resources
• Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer
• Adopting and conforming to company standards and policies
• Leading Sprint review “show and tell” workshops
• Executing the functional testing prior to UAT, leading UAT review meetings, and supporting go-live and early life support
• Working with the Project Manager on the sales to delivery handover
• Participating in internal ServiceNow communities and other knowledge sharing activities

Experience

• Relevant qualifications or accreditations in ServiceNow
• In depth knowledge of the ServiceNow platform in ITSM and one other area
• ITIL accreditation to at least ‘Foundation’ level and are well versed in ITIL disciplines
• Strategic Portfolio Management experience

This role is Outside IR35.