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- Tasks: Provide top-notch customer service and resolve inquiries through various channels.
- Company: Join a friendly team in a dynamic customer service environment.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Fast-paced role with a focus on teamwork and customer satisfaction.
The predicted salary is between 25000 - 28000 £ per year.
Location: Redditch
Salary: £25,000-£28,000 depending on your previous skills and experience
Our client is looking for a Technical Customer Service Advisor to join their busy friendly customer service team. You will be responsible for providing exceptional customer service through various channels (Zendesk, phone, email, chat), resolving inquiries promptly and professionally, and exceeding customer expectations.
Day‑to‑Day Duties
- Customer Service: Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner.
- Effectively gather customer information to diagnose and resolve issues efficiently.
- Provide accurate and up-to-date information about products, pricing, promotions, and warranties.
- Process customer orders, returns, and exchanges according to company policies.
- Proactively identify and address customer needs, exceeding expectations wherever possible.
- Helping customers to create orders on Shopify – both via retail and trade routes.
Communication & Collaboration:
- Maintain clear and professional communication with customers via phone, email, and chat.
- Collaborate effectively with internal departments (warehouse, technical) to ensure seamless customer service experiences.
- Document customer interactions and service resolutions accurately and efficiently.
Requirements
- Previous customer service experience (call centre preferred).
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and problem‑solving skills.
- Ability to work effectively under pressure and prioritise multiple tasks.
- Proficiency in Zendesk, Google Suite and e‑commerce platforms.
- A positive and professional demeanour with a focus on customer satisfaction.
If you think you have the skills and experience my client is looking for then please click APPLY with your updated CV and I will be in touch soon.
Technical Customer Service Advisor in Redditch employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Advisor in Redditch
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, it’s crucial to sound confident and professional. Try role-playing common customer scenarios with a friend or family member to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technical Customer Service Advisor in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in call centres. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Customer Service Advisor role. Share specific examples of how you've exceeded customer expectations in the past – we love a good story!
Show Off Your Tech Skills: Since this role involves using tools like Zendesk and Shopify, make sure to mention any relevant experience you have with these platforms. If you’ve got a knack for tech, let us know how you’ve used it to enhance customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Pertemps
✨Know Your Stuff
Make sure you’re familiar with the products and services the company offers. Brush up on their features, pricing, and any current promotions. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle difficult customers or technical issues. Practising your responses can help you stay calm and collected during the interview.
✨Show Off Your Skills
Highlight your experience with tools like Zendesk and Google Suite. Be ready to discuss how you’ve used these platforms in previous roles to enhance customer service. Specific examples will make your skills stand out!
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the company and the role. You could ask about team dynamics, training opportunities, or how success is measured in the position.
