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- Tasks: Coordinate customer visits and manage engineers' schedules in a busy manufacturing environment.
- Company: Join a dynamic factory team focused on excellent customer service.
- Benefits: Competitive salary of £26,000 and opportunities for professional growth.
- Why this job: Be the vital link between customers and engineers, ensuring smooth operations.
- Qualifications: Strong organisational skills and experience in administration or scheduling.
- Other info: Fast-paced environment with a focus on teamwork and communication.
The predicted salary is between 23400 - 28600 £ per year.
We are looking for an organised and proactive Customer Services Administrator to join our busy factory/manufacturing environment, supporting the mobile engineers team. This is a key administrative role responsible for coordinating commissioning and rectification activities, maintaining accurate records, and ensuring excellent communication between engineers, customers, and internal teams.
The successful candidate will play a vital role in ensuring information is accurate, up to date, and that customer issues are handled efficiently and professionally.
Key Responsibilities:- Book commissioning and rectification visits, liaising directly with customers to agree suitable dates
- Manage and maintain engineers’ diaries, including rescheduling for cancellations or short-notice changes
- Input commissioning orders accurately onto the company computer system
- Issue commissioning certificates following successful completion of works
- Monitor system faults, arrange rectification visits, and allocate work to relevant engineers
- Maintain accurate records of all projects, including outstanding and completed works
- Handle customer enquiries via telephone and email in a professional and timely manner
- Liaise closely with engineers to ensure all technical, site, and customer information is correct
- Work with engineers to determine return visit requirements and associated works
- Support sales engineers by coordinating user details, drawings, and site access information within required timeframes
- Previous sales administration/order processing/coordinating or scheduling experience
- Highly organised with strong attention to detail
- Confident communicator with a professional telephone manner
- Comfortable managing multiple tasks in a fast-paced environment
- Strong IT skills, with experience using databases, web portals, and scheduling systems
- Previous experience in an administrative role, ideally within manufacturing, engineering, or service-based environments (desirable but not essential)
- A team player who can work collaboratively across departments
If you think you have the skills and experience that my client is looking for and live locally to Redditch please email me your updated CV by clicking APPLY and I will be in touch soon.
Customer Services Administrator in Redditch employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Redditch
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think about examples from your past experiences that showcase your organisational skills and attention to detail.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Services Administrator in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Customer Services Administrator role. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your organisational skills and how you handle customer enquiries, as these are key for us.
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, we want to see your communication prowess. Use clear and professional language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pertemps
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Administrator. Familiarise yourself with tasks like booking commissioning visits and managing engineers' diaries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained attention to detail, especially in a fast-paced environment.
✨Practice Your Communication Skills
As a Customer Services Administrator, you'll need to communicate effectively with both customers and engineers. Practise answering common interview questions in a clear and professional manner. You might even want to role-play with a friend to get comfortable with handling customer enquiries and liaising with different teams.
✨Familiarise Yourself with Relevant Tech
This position requires strong IT skills, so brush up on any databases, web portals, or scheduling systems mentioned in the job description. If you have experience with similar tools, be prepared to discuss how you've used them to improve efficiency or accuracy in your previous roles.
