Recoveries Process Lead

At Thames Water, we’re not just delivering water, we’re driving transformation. As we reshape how we serve our customers and operate our business, we’re looking for a Recoveries Process Lead to take the reins of our debt recovery systems and processes.

This is your chance to lead change where it counts, ensuring performance, governance, and customer outcomes are not only robust but future-ready.

What you will be doing as our Recoveries Process Lead

You will own the end-to-end Recoveries journey from strategy to execution. Working closely with internal teams and external partners to ensure our operations are efficient, compliant, and always customer-focused.

You will be a key player in shaping the future of our Recoveries function, driving continuous improvement and championing best practice across the board.

Key responsibilities:

What you should bring to the role:
We’re looking for a confident, forward-thinking leader who thrives in complexity and change.

Location: Hybrid – Walnut Court – SN2 8BN.

Hours: 36 hours per week, Monday to Friday.

What’s in it for you?

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values

Working at Thames Wate r

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.