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- Tasks: Manage customer enquiries via phone and email, ensuring top-notch service.
- Company: Well-established business with a focus on customer service.
- Benefits: 25 days holiday, healthcare cashback, life assurance, and no weekend work.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and a calm, professional manner.
- Other info: Modern office environment with opportunities for growth and stability.
The predicted salary is between 30000 - 42000 £ per year.
Pertemps have an exciting opportunity to join a well-established business where customer service sits at the heart of everything they do. Based in modern offices in Plymouth, you’ll become a key part of a close-knit team and play a vital role as the first point of contact for customers. This is a fast-paced position with consistently high call volumes. It suits someone who enjoys staying busy, managing multiple enquiries, and delivering a high standard of service under pressure.
The role involves managing customer enquiries via phone and email, ensuring service level agreements are met and each issue is followed through to resolution. You’ll provide clear updates, accurate information, and a professional customer experience from first contact to close.
Key responsibilities:- Handling a high volume of inbound calls and emails
- Responding to emails within one hour
- Accurately logging customer and equipment details
- Coordinating engineer attendance in line with SLAs
- Making follow-up calls to keep customers informed
- Managing complaints and resolving issues where possible
- Passing sales enquiries to the relevant teams
- Supporting the wider business with ad-hoc tasks
- Strong call handling and response times
- Effective complaint resolution
- Consistently meeting and exceeding customer expectations
- Previous customer service or call centre experience
- Confidence working in a high-volume, fast-paced environment
- A calm, professional telephone manner
- Strong attention to detail and accuracy
- Clear communication with customers and colleagues
- Comfortable using IT systems and databases
- A team-focused approach
- Life assurance
- Employee Assistance Programme with family cover
- Medicash healthcare cashback plan
- 25 days holiday plus bank holidays, increasing with service
- Company sick pay after probation
- Free onsite parking
- No weekend working
- Modern, quiet office in a pleasant location
This role offers stability, structure, and the chance to be truly valued as part of a supportive team. If you enjoy delivering great service in a busy environment, apply now or contact Chelsea Goodman in the Pertemps Plymouth office to find out more.
Customer Support in Plymouth employer: Pertemps
Contact Detail:
Pertemps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support in Plymouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to be part of their team.
✨Tip Number 2
Practice your call handling skills! Since this role is all about managing high volumes of calls, try role-playing with a friend or family member. It’ll help you feel more confident and prepared for those busy days.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a complaint into a positive outcome. This will demonstrate your ability to handle pressure and keep customers happy.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your previous experience in customer service and how it aligns with the fast-paced environment we thrive in at StudySmarter.
Showcase Your Communication Skills: Since clear communication is key, use your application to demonstrate your ability to convey information effectively. Whether it's through your writing style or examples of past interactions, let us see your professional manner shine through.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share specific examples of how you've resolved customer issues in the past. This will show us that you can handle complaints and keep our customers happy under pressure.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pertemps
✨Know the Company Inside Out
Before your interview, take some time to research Pertemps and their customer service ethos. Understand their values and how they prioritise customer satisfaction. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Call Handling Skills
Since this role involves managing a high volume of calls, practice handling mock calls with a friend or family member. Focus on maintaining a calm and professional tone while addressing various customer scenarios. This will boost your confidence and prepare you for the fast-paced environment.
✨Prepare for Common Customer Scenarios
Think about common customer issues that might arise in a support role and how you would resolve them. Be ready to discuss specific examples from your past experience where you successfully handled complaints or difficult situations. This will demonstrate your problem-solving skills and ability to meet customer expectations.
✨Showcase Your Team Spirit
Pertemps values a team-focused approach, so be sure to highlight your ability to work well with others. Share examples of how you've collaborated with colleagues in previous roles to achieve common goals. This will show that you're not just a lone wolf but someone who thrives in a supportive team environment.
